Morgan McGonagle
Philadelphia
Summary
Customer service professional with a proven track record of exceeding client satisfaction goals. Eagerness for learning new skills. Approach learning with a positive attitude. Skilled assistant stylist specializing in hair coloring techniques and client consultations. Expertise in delivering exceptional service while ensuring organized salon operations. Committed to enhancing client satisfaction and optimizing workflows for increased efficiency. Detail-oriented Assistant Stylist skilled in hair coloring techniques and client consultations. Committed to delivering exceptional customer service and maintaining an organized workflow in a fast-paced salon environment. Dedicated assistant stylist with expertise in client consultation and hair coloring techniques. Proven ability to manage scheduling and workflow during peak hours, ensuring exceptional customer service and a welcoming salon environment.
Overview
4
4
years of professional experience
Work History
Assistant Stylist
Giovanni & Pileggi
Philadelphia
09.2023 - 06.2025
- Assisted stylists with hair coloring techniques.
- Maintained cleanliness and organization of styling stations and tools.
- Prepared clients for services with consultations and product recommendations.
- Handled client scheduling and appointment management using salon software.
- Provided exceptional customer service by addressing client needs promptly.
- Supported team during busy hours by managing workflow efficiently.
- Educated clients on hair care products and maintenance routines.
- Collaborated with stylists to stay updated on current trends and styles.
- Maintained a clean and sanitary work station.
- Organized salon supplies including tools, combs, brushes, towels.
- Prepared dyes and other color solutions according to instructions.
- Tracked inventory levels and restocked shelves when necessary.
- Ensured that all equipment was properly sterilized before use.
- Trained new employees on proper procedures for coloring & styling hair.
- Removed extensions from clients' existing hairstyle.
- Adhered to safety protocols when performing any chemical services such as coloring or bleaching.
- Assisted hairstylists in shampooing, conditioning and styling clients' hair.
- Greeted all customers upon arrival and provided excellent customer service.
- Swept floors and cleaned stations between appointments.
- Performed deep scalp treatments for clients with dry or damaged hair.
- Kept notes listing preferences and services provided to clients for quick reference.
Pharmacy Cashier & Customer Service Representative
Parkway Pharmacy
Philadelphia
04.2021 - 06.2023
- Processed customer transactions efficiently at retail pharmacy.
- Assisted customers with prescription pick-up and inquiries.
- Maintained accurate cash register and balanced daily receipts.
- Collaborated with pharmacy staff to manage inventory levels.
- Handled customer service issues with professionalism and care.
- Ensured compliance with pharmacy policies and procedures consistently.
- Verified patient information to ensure accuracy of prescriptions filled.
- Resolved customer complaints in a professional manner while maintaining company policies and procedures.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Processed payments accurately using cash registers and credit card machines.
- Answered customer questions and referred to pharmacist for medication information.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Performed other duties as assigned by management team.
- Trained new staff on pharmacy operations, policies and procedures.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Aviva Spray Tan Certification
Aviva Spray Tan Training
Philadelphia, PA09-2023
Cosmetology School
Jean Madeline Aveda Institute
Philadelphia, PA06-2023
High School Diploma -
21st Century Cyber Charter School
West Chester, PA06-2022
Skills
- Hair coloring techniques
- Client consultation
- Scheduling software
- Safety protocols
- Inventory management
- Customer relationship management
- Communication skills
- Multitasking
References
References available upon request.
Timeline
Assistant Stylist
Giovanni & Pileggi
09.2023 - 06.2025
Pharmacy Cashier & Customer Service Representative
Parkway Pharmacy
04.2021 - 06.2023
Aviva Spray Tan Certification
Aviva Spray Tan Training
Cosmetology School
Jean Madeline Aveda Institute
High School Diploma -
21st Century Cyber Charter School