Morgan McLaughlin
Chadds Ford
Summary
Dynamic, stylish, and results-driven professional with extensive experience in customer service, sales, and administrative functions. Renowned for exceptional organizational skills and adept at managing multiple priorities while maintaining a positive attitude. Dedicated to contributing to team success through a proactive approach and eagerness to embrace additional responsibilities. Strong interpersonal skills enhance collaboration and drive customer satisfaction, consistently exceeding expectations in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Lower Merion School District
2024.09 - Current
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Streamlined office operations through implementation of standardized processes/procedures resulting in increased productivity across departments
- Managed and updated company databases, ensuring accuracy and completeness of information
- Demonstrated proficiency in using various software applications (e.g., Microsoft Office Suite) to create documents/spreadsheets/presentations/reports efficiently and accurately
Front Office Coordinator
Gambhir Cosmetic Medicine
2022.04 - Current
- Managed incoming phone calls to ensure efficient communication and customer support.
- Facilitated scheduling of patient appointments, ensuring optimal time management and service delivery.
- Regularly updated calendars to support effective planning and organization of appointments and events.
- Explained medical procedures to patients, addressing questions and concerns to promote informed decision-making.
- Coordinated patient arrivals and departures, streamlining appointment management and enhancing patient experience.
- Gathered essential documentation to ensure compliance with regulatory standards.
- Processed customer invoices and payments accurately. Assisted in maintaining organized records of accounts receivable. Supported team in resolving billing discrepancies efficiently.
- Assisted in managing batching terminals to streamline operations. Supported team members in executing daily tasks efficiently. Contributed to maintaining equipment and ensuring optimal performance.
- Oversaw end-of-day documentation processes to enhance operational efficiency. Coordinated with team members to ensure timely completion of paperwork. Streamlined filing systems to improve accessibility of records.
- Organized and maintained filing systems to support efficient document retrieval. Assisted team members with document management tasks to enhance workflow. Updated records regularly to ensure accuracy and compliance.
Front Desk Receptionist
Open MRI
2020.11 - 2022.04
- Facilitated the scheduling process for MRI scans, ensuring timely and accurate patient appointments.
- Conducted thorough verification of patient benefits by liaising with various health insurance companies.
- Led initiatives to streamline communication with healthcare and legal professionals regarding MVA, worker's compensation, and slip and fall cases. Developed strategies to enhance collaboration and efficiency in handling patient claims. Oversaw the integration of new processes to improve case management outcomes.
- Coordinated patient appointment logistics and maintained accurate records to support operational effectiveness and enhance patient experience.
Hiring/scheduling Coordinator
Healing Hands Massage
2018.10 - 2020.08
- Appointment scheduling via phone call, text, email and live chats
- Liaison between clients and massage therapists
- Maintain a professional office appearance to guarantee a pleasant experience for client
- Resume retrieval from prospective employees
- Conduct telephone and in-person interviews
- Hire new candidates
- Design promotions to be sent via email and regular mail
- Strategize and create new ideas for success in each office location
Cashier
Westbrook Market Deli
2011.08 - 2018.07
- Managed inventory organization and shelf stocking to ensure product availability.
- Assisted in organizing lottery distribution events to ensure smooth operations. Supported team members in managing ticket sales and participant inquiries. Contributed to maintaining accurate records of lottery entries and winners.
- Implemented regular cleaning schedules and protocols to uphold store hygiene and presentation.
- Facilitated phone order completion for catering events to ensure customer satisfaction.
Assistant Manager
Cosmoprof
2015.10 - 2017.03
- Led sales initiatives, driving revenue growth and market expansion.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related problems. Facilitated communication between customers and service teams.
- Provided support to employees by resolving questions and concerns to foster a positive work environment.
- Tracked and recorded correction counts to ensure accuracy and compliance.
- Oversaw inventory preparation processes to ensure accuracy and efficiency.
- Restocked shelves to maintain product availability. Assisted in organizing inventory for efficient access. Supported team in ensuring a clean and orderly store environment.
- Handled phone inquiries to support operational efficiency and enhance client satisfaction.
- Executed timely order preparations, prioritizing customer convenience and satisfaction.
- Ensured office cleanliness and organization to promote a productive work environment.
Sales Associate
Mandee
2015.03 - 2015.10
- Engaged with customers to address inquiries and ensure satisfaction during their visit.
- Provided expert recommendations to customers for clothing, shoes, and accessories based on individual preferences and needs.
- Processed transactions, managed returns, and facilitated exchanges efficiently.
- Arranged apparel displays and ensured store cleanliness to support operational efficiency.
- Coordinated the unpacking process to maintain efficient stock management and streamline operations.
- Implemented product sensor protocols to maintain quality and safety regulations.
Blogger
Pennsylvania Institute of Technology
2014.11 - 2015.05
- Developed engaging stories to familiarize students with school resources and community values.
- Presented well-researched topics to varied audiences, ensuring clarity and engagement.
Education
Associates Degree - Fashion Media
LIM College
New York, NY05.2023
Diploma - undefined
Upper Darby High School
Drexel Hill, PA06.2013
Skills
- Experienced with Microsoft Office applications
- Online writing
- Point of sale expertise
- Retail merchandising
- Creative writing
- Interpersonal Skills
- Fashion Styling
- Leadership
- Fashion Retail
- Customer Service
- Editing
Personal Information
Availability: Willing to relocate to: Springfield, PA - Philadelphia, PA
Timeline
Administrative Assistant
Lower Merion School District
2024.09 - Current
Front Office Coordinator
Gambhir Cosmetic Medicine
2022.04 - Current
Front Desk Receptionist
Open MRI
2020.11 - 2022.04
Hiring/scheduling Coordinator
Healing Hands Massage
2018.10 - 2020.08
Assistant Manager
Cosmoprof
2015.10 - 2017.03
Sales Associate
Mandee
2015.03 - 2015.10
Blogger
Pennsylvania Institute of Technology
2014.11 - 2015.05
Cashier
Westbrook Market Deli
2011.08 - 2018.07
Diploma - undefined
Upper Darby High School
Associates Degree - Fashion Media
LIM College