Morgan Schmeltzle
Zionsville,PA
Summary
Detail oriented Store Manager at Yocco's with a proven track record in enhancing customer relations and driving team performance. Expert in cash management and employee training, I foster a positive work environment that boosts staff morale and productivity. Committed to resolving customer issues swiftly, ensuring satisfaction and loyalty.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Yocco's
08.2013 - Current
- Managed daily operations 6 days a week to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures at least 1 time per day
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06.2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Cash management
- Employee scheduling
Certification
Serv-Safe Certification in Food Safety
Timeline
Store Manager
Yocco's
08.2013 - Current
High School Diploma -
Emmaus High School
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