Morgan Seigfried
Fountain Hill
Summary
Versatile and accomplished store manager with 15 years of experience in retail management, 5 in front desk operations, and a lifetime of customer service. Proven track record in overseeing operations, optimizing inventory control, and leading teams to enhance productivity and customer satisfaction. Skilled in training staff and managing high-volume environments, ensuring exceptional service delivery. Seeking to utilize extensive organizational and interpersonal skills in an office environment.
Overview
20
20
years of professional experience
Work History
Store Manager
Gothic, Inc.
10.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Hired, trained and mentored new staff members at multiple locations.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Teacher
Rising Roots Homeschooling Co-Op
01.2021 - 05.2023
- Taught middle and high school students a variety of topics, including literature, theater, and wilderness survival
- Voluntary position
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Director of First Impressions
Keller Williams Realty
07.2011 - 02.2016
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Scheduled appointments and maintained calendars for multiple executives and realtors, ensuring optimal time management
- Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies
- Preformed administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Managed office supplies inventory by monitoring stock levels and placing orders when necessary
- Trained new receptionists on office procedures and protocols to ensure consistent service delivery across shifts
Department Manager
Petco
01.2005 - 05.2010
- Managed daily operations of the retail store, including opening and closing procedures, cash handling, and inventory management
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Developed and maintained strong relationships with customers through exceptional service, resulting in increased customer loyalty
- Created employee schedules that ensured adequate coverage during peak business hours while optimizing labor costs
- Conducted regular staff meetings to communicate goals, provide feedback on performance, and foster a positive work environment
- Resolved escalated customer issues promptly and effectively while maintaining a high level of professionalism
Education
No Degree - Professional Writing
Kutztown University of Pennsylvania
Kutztown, PASkills
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office
- Time management
- Scheduling
- Professional communication
Timeline
Store Manager
Gothic, Inc.
10.2022 - Current
Teacher
Rising Roots Homeschooling Co-Op
01.2021 - 05.2023
Director of First Impressions
Keller Williams Realty
07.2011 - 02.2016
Department Manager
Petco
01.2005 - 05.2010
No Degree - Professional Writing
Kutztown University of Pennsylvania
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