Morgan Sinnett
Hallstead
Summary
Dynamic banking professional with a proven track record at Peoples Security Bank & Trust, excelling in customer service and team management. Recognized for enhancing team productivity and improving customer satisfaction through effective communication and problem-solving skills. Adept at multitasking and maintaining attention to detail in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Debit Card Supervisor
Peoples Security Bank & Trust
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Debit Card Representative
Peoples Security Bank & Trust
10.2021 - 11.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Bank Teller
Peoples Security Bank & Trust
03.2015 - 10.2021
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Blue Ridge
New Milford06.2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Relationship building
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Time management
- Effective communication
- Adaptability and flexibility
- Organizational skills
- Active listening
- Self motivation
- Task prioritization
Timeline
Debit Card Supervisor
Peoples Security Bank & Trust
11.2023 - Current
Debit Card Representative
Peoples Security Bank & Trust
10.2021 - 11.2023
Bank Teller
Peoples Security Bank & Trust
03.2015 - 10.2021
Blue Ridge
Similar Profiles
Kolina PaganoKolina Pagano
Senior Personal Banker at Peoples Security Bank & TrustSenior Personal Banker at Peoples Security Bank & Trust
Cheryl KlingensmithCheryl Klingensmith
Senior Personal Banker at Peoples Security Bank And TrustSenior Personal Banker at Peoples Security Bank And Trust
Madison IngramMadison Ingram
Personal Banker at Peoples Bank & Trust CompanyPersonal Banker at Peoples Bank & Trust Company
James HanJames Han
Handyman at Self-employeedHandyman at Self-employeed
Owen MartinOwen Martin
Apprentice Plumber at Bodek Inc.Apprentice Plumber at Bodek Inc.