Moses Nwagwe
Pittsburgh
Summary
Dynamic sales leader with a proven track record at Comcast Corporation, driving a 20% increase in productivity through strategic performance management and mentoring. Expert in Salesforce CRM and skilled in fostering customer satisfaction, I excel in developing data-driven sales strategies that enhance team effectiveness and revenue growth.
Overview
19
19
years of professional experience
Work History
National Sales Supervisor
COMCAST CORPORATION
05.2022 - Current
- Coached and mentored a remote team of 16 full-time sales professionals renewal strategies using CRM1, increasing productivity by 20% and reducing performance gaps by 35%
- Pioneered data-driven sales strategies through KPI analysis and personalized coaching, resulting in a 20% boost in conversion rates and $250K surge in quarterly revenue
- Developed and launched a comprehensive mentorship program focused on product knowledge and sales techniques, accelerating the onboarding process for new sales team members by 40%
- Piloted strategies based on employee feedback to improve team morale, resulting in a 12% reduction in absenteeism, creating a more cohesive and productive team
- Orchestrated weekly training sessions focused on sales enablement resources, resulting in a 40% increase in sales resource adoption and improved team-selling skills and strategies
- Facilitated over 300 successful deal closures by equipping team members with customized sales playbooks and confidence-building workshops, increasing sales playbook utilization by 40%
- Revamped sales processes across all channels, incorporating customer insight to drive process improvement, leading to a consistent 35% increase in close rates and customer satisfaction scores, as reported in quarterly performance reviews
- Designed and delivered weekly training sessions on effective communication and negotiation skills, improving the team's closing rate by 10% and leading to a boost in team morale
- Achieved exceptional results by exceeding individual sales targets by 30% and earning recognition as the Elite Award winner for outstanding revenue generation
Senior Sales Executive
COMCAST CORPORATION
10.2012 - 05.2022
- Led onboarding and training for 50+ new hires, improving effectiveness by 25% and reducing ramp-up time from 60 to 42 days (30% faster)
- Generated $10,000+ in incremental revenue per quarter through upselling bundles and cross-promoting premium services
- Increased customer retention by 15% by redesigning support workflows and launching self-service tools, reducing call volume by 22%
- Engineered a CRM data governance framework that automatically flagged and corrected inconsistencies, achieving the highest data quality scores across the sales team, and reducing errors by 22%
- Managed VSS data entry and validation, ensuring 65% accuracy in customer records
- Drove market share expansion by 8% in the Northeast region through targeted sales initiatives and strong client relationships, earning a spot in the top 10% nationally
Customer Experience Associate
COMCAST CORPORATION
Pittsburgh
03.2007 - 10.2012
- Managed a team of 12 associates to optimize billing, inquiry, and payment processes using ACSR and Einstein platforms, delivering a tangible 20% increase in overall customer satisfaction ratings through excellent customer service
- Analyzed 90% of hourly correspondence templates, identifying areas for improvement and implementing changes that reduced complaint rates by 45% and achieved 99.9% service objective compliance
- Doubled appointment scheduling satisfaction (100% increase) by streamlining request handling and eliminating 80% of backlog delays
Education
Bachelor of Science - Business Administration
Strayer University
Skills
- Performance Gap Analysis
- Sales Performance Metrics
- Sales Strategy
- Sales Operations
- Supervisory Experience
- Salesforce CRM
- Nice
- Data Accuracy
- Reporting
- Trend Analysis
- Quota Setting
- Performance Management
- Inventory management
- Onboarding
- Mentoring
- Sales Enablement
- Customer Satisfaction
- Issue Tracking
- Customer Retention Strategies
- Self-Service Tools
- Call Volume Reduction
- Quality Assurance
- Customer Journey Mapping
- Strategic Sales Planning
- Key Performance Indicators (KPIs)
- Strategic Account Management
- Pipeline Management
- Lead Generation
- Microsoft Suite
- ACSR
- Internet Communication
- Sales Automation Tools
Timeline
National Sales Supervisor
COMCAST CORPORATION
05.2022 - Current
Senior Sales Executive
COMCAST CORPORATION
10.2012 - 05.2022
Customer Experience Associate
COMCAST CORPORATION
03.2007 - 10.2012
Bachelor of Science - Business Administration
Strayer University