Moussa Diarra
Philadelphia
Summary
Years of experiences in Dynamic Facility Operations with expertise in team leadership, emergency preparedness, and customer service. Proven ability to enhance service quality and drive operational efficiency.
Overview
10
10
years of professional experience
Work History
Facility Operations Manager
Sp+/Metropolis
02.2026 - Current
- Managed vendor relationships, negotiating contracts to enhance service quality and cost-effectiveness.
- Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
- Evaluated facility performance metrics, driving decisions that enhanced overall productivity and service delivery.
- Directed emergency response planning, ensuring preparedness for unforeseen events impacting facility operations.
- Provided exceptional customer service, leading to increased client retention rates.
- Developed lasting relationships with clients through exceptional customer service skills.
- Greeted incoming customers and provided reliable, friendly customer service.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Managed payroll function ensuring accurate and timely payments to all employees.
Facility Operations Manager
SP+/Metropolis
08.2024 - 02.2026
- Oversaw daily facility operations to ensure optimal efficiency and safety standards.
- Implemented maintenance schedules, reducing downtime and improving equipment reliability.
- Developed training programs for staff, promoting adherence to operational protocols and safety practices.
- Analyzed operational workflows, identifying opportunities for process improvement and resource optimization.
- Reduced operational costs through effective resource management and strategic planning.
Valet Parking Manager
Royal Valet/ Steak 48
03.2019 - 03.2024
- Managed daily valet operations, ensuring seamless vehicle transitions for guests.
- Trained and supervised valet staff, enhancing service quality and efficiency.
- Developed scheduling systems to optimize staff coverage during peak hours.
- Implemented safety protocols to safeguard vehicles and guest property.
Assistant Operations Manager
Park of America
01.2016 - 01.2018
- Supported daily operations by coordinating staff schedules and task assignments.
- Assisted in implementing process improvements to enhance operational efficiency.
- Developed and maintained standard operating procedures for team workflows.
- Collaborated with management to ensure compliance with safety regulations.
- Trained new employees on operational protocols and best practices.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
Education
English
Arizona State University
12-2016
Master of Science - Electrical Engineering
University of Guelma
ALgeria02-2015
Science
Balo High School
MALI01-2010
Skills
- Work order management
- Groundskeeping
- Incident reporting
- Team leaderships
- Customer Service
- Team training
- Scheduling coordination
- Emergency preparedness
- Space planning
- Schedule management
- Building inspections
- Budgeting and financial management
- Innovation and creativity
- Schedule coordination
- Attention to detail
- Problem-solving abilities
- Technologies
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Facility Operations Manager
Sp+/Metropolis
02.2026 - Current
Facility Operations Manager
SP+/Metropolis
08.2024 - 02.2026
Valet Parking Manager
Royal Valet/ Steak 48
03.2019 - 03.2024
Assistant Operations Manager
Park of America
01.2016 - 01.2018
English
Arizona State University
Master of Science - Electrical Engineering
University of Guelma
Science
Balo High School