Moustapha Ndiaye
Philadelphia
Summary
Dedicated Valet experienced in delivering exceptional customer service in fast-paced environments. Fostered positive guest experiences through effective communication and creative problem-solving while ensuring vehicle safety and minimizing delays. Specialized in efficient vehicle handling, space management, and time management, contributing to a positive business reputation.
Overview
4
4
Languages
13
13
years of professional experience
Work History
Valet
SP PLUS
Philadelphia
05.2023 - Current
- Parked vehicles efficiently in designated areas while ensuring safety protocols.
- Assisted guests with luggage and provided exceptional customer service.
- Managed keys and vehicle documentation accurately during busy shifts.
- Coordinated with team members to streamline parking operations and reduce wait times.
- Inspected parking areas for compliance and safety areas for unauthorized vehicles and addressed issues promptly.
- Provided directions and information about local attractions to enhance guest experience.
- Trained new staff on company procedures and best practices in valet services.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Vehicle Maintenance Technician
Ritz lube
Philadelphia
04.2013 - 05.2023
- Diagnosed mechanical issues using diagnostic tools and equipment effectively.
- Performed oil changes and fluid replacements for various vehicle makes and models.
- Conducted routine inspections on vehicles to ensure maintenance standards.
- Utilized hydraulic lifts to raise vehicles off the ground safely while performing maintenance checks.
- Maintained a clean and organized work environment to promote safety standards.
- Collaborated with team members to streamline service processes and workflows.
- Managed inventory of parts and supplies to ensure availability for repairs.
- Educated customers on vehicle maintenance needs and service recommendations.
- Provided customer service by answering questions about repair work completed on their vehicle.
- Adhered to company policies regarding customer service standards.
- Followed established safety procedures when working on vehicles.
Education
Lycée De Garçons 2
Nouakchott , NASkills
- Guest relations
- Attention to detail
- Multitasking proficiency
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
Languages
English
Limited
French
Professional
Soninke
Full Professional
Mandingo
Limited
References
References available upon request.
Timeline
Valet
SP PLUS
05.2023 - Current
Vehicle Maintenance Technician
Ritz lube
04.2013 - 05.2023
Lycée De Garçons 2