M. Stephen Lawson
Chesterbrook,PA
Overview
3
3
years of professional experience
Work History
Client Representative Associate
Vanguard
06.2023 - Current
- Utilize financial expertise to walk clients through a multitude of different scenarios including transfers of assets between brokerage firms, internal transfers between clients, account maintenance tasks and inheritance processes
- Consistently met and exceed goals set out for my team regarding phone metrics like client experience scores, handle time, first call resolution and sales leads
- Selected to the Self-Directed Plus department which is a differentiated personal investor service that aims to provide excellent customer service to our high net work client base
- Served as a temporary team leader for my crew in Self-Directed plus handling all elevated phone calls from frustrated clients and taking ownership of difficult client situations
Wealth Management Intern
Morgan Stanley (Fox, Penberthy & Dehn)
02.2023 - 05.2023
- Developed several overlap matrices with the investment team using Microsoft Excel; this detailed the mix of securities in both our internal and external investment strategies
- Learned how to utilize organizational charts with the business development team to improve the process of cold calling and prospecting clients
- Consistently worked with the financial planning team on various projects including the completion of each client’s third-party tax authorization forms to send to their respective CPA
Research Analyst
Dentagraphics: Dental Demographics
02.2022 - 05.2023
- Company Overview: Independent Contractor
- Identify and verify dental practices across the country to add accurate information to our database
- Monitor the virtual administration center to ensure the coding system produces optimum results
- Independent Contractor
Admissions Representative
Absolute Awakenings Treatment Center
08.2022 - 01.2023
- Live call center representative guiding potential clients and families seeking help for substance abuse and/or mental health
- Help clients understand their insurance policies to minimize the financial burden and streamline the admission process
Education
Bachelor of Science - Finance Concentration
STOCKTON UNIVERISTY
Galloway, NJ06.2023
Skills
- SIE, Series 7 and Series 63 Licensed
- CFA Level 1 Candidate
- Certified Wealth Management Specialist
- Digital Ambassador
- Temporary Team Leader
- 4 Years of Customer Service Experience
- Sales Experience
- CRM
- Salesforce
- Dynamics
- Microsoft Office
Timeline
Client Representative Associate
Vanguard
06.2023 - Current
Wealth Management Intern
Morgan Stanley (Fox, Penberthy & Dehn)
02.2023 - 05.2023
Admissions Representative
Absolute Awakenings Treatment Center
08.2022 - 01.2023
Research Analyst
Dentagraphics: Dental Demographics
02.2022 - 05.2023
Bachelor of Science - Finance Concentration
STOCKTON UNIVERISTY
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