Mst Sanjana Rahman
Hatfield
Summary
Dedicated cashier with strong customer service skills, adept at resolving complaints and enhancing customer satisfaction. Experienced in cash handling and team collaboration, committed to delivering a positive shopping experience.
Overview
1
1
year of professional experience
Work History
Cashier
Dunkin' Donuts
Lansdale, PA
11.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted customers with menu inquiries, providing recommendations to enhance satisfaction.
- Handled cash management, including balancing registers at the end of shifts.
- Collaborated with team members to meet peak service demands during busy hours.
- Resolved customer complaints promptly, ensuring positive experiences and repeat business.
- Trained new staff on operational procedures and customer service protocols effectively.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
North Peen High School
Lansdale, PA06-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Customer relations
- Cash register operation
- Order taking
Timeline
Cashier
Dunkin' Donuts
11.2024 - Current
High School Diploma -
North Peen High School