Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Languages
Timeline
Generic

Muhammad Khazir

Mechanicsburg

Summary

Dynamic leadership mentor with a proven track record at Alliance Mobile, excelling in personnel training and team management. Designed transformative mentoring initiatives that significantly boosted employee engagement and career advancement. Skilled in effective communication and retail optimization, fostering a culture of trust and collaboration to drive success and improve performance.

Overview

10
10
years of professional experience

Work History

Leadership Mentor

Alliance Mobile
Mechanicsburg
05.2025 - Current
  • Provided advice to mentees on career paths, job opportunities and educational options.
  • Maintained up-to-date records of mentor and mentee interactions in order to track progress over time.
  • Developed a comprehensive mentoring program to support new employees in their transition into the company.
  • Established meaningful connections between mentors and mentees through networking activities.
  • Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
  • Organized team building events that enhanced team morale and improved working relationships among colleagues.
  • Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
  • Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
  • Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
  • Conducted regular assessments to monitor mentee progress and adjust mentoring strategies as needed.
  • Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
  • Acted as a role model, demonstrating professionalism, ethical behavior, and a positive attitude in all interactions.

Dual Store Manager

Alliance Mobile
Harrisburg
01.2025 - Current
  • Ensured that each store met or exceeded revenue goals by developing marketing strategies and promotional campaigns.
  • Recruited, interviewed, hired, trained, evaluated, coached, counseled, disciplined personnel when necessary.
  • Trained new employees on company policies and procedures while ensuring compliance with all local laws.
  • Maintained cleanliness of both stores according to company standards while overseeing janitorial staff.
  • Supervised activities at checkout counters to ensure accurate transactions were processed quickly.
  • Resolved customer complaints promptly while providing excellent customer service.
  • Conducted regular staff meetings to discuss performance, customer service, and store objectives.
  • Developed staffing schedules for both stores including assigning tasks among employees efficiently.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Retail Sales Manager

Alliance Mobile
Mechanicsburg
08.2023 - Current
  • Monitored employee performance and provided feedback to improve productivity.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Provided guidance to staff members regarding operational procedures.
  • Resolved conflicts between customers and staff members in a professional manner.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Collaborated with team members to develop creative solutions for challenges.
  • Ensured compliance with company policies and procedures by all staff members.
  • Analyzed market data to identify areas of improvement within the store.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Maintained a clean work environment to promote safety standards.
  • Built talented and successful team that increased department sales.
  • Trained new and existing staff on product knowledge, sales techniques, and customer service standards.

Sales Representative Assistant Manager

The Wireless Experience / Alliance Mobile
06.2021 - Current
  • Trained new associates in successful sales and performance strategies.
  • Modeled strong negotiation skills to help team members close tough deals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques.
  • Exceeded sales quotas through effective sales strategy.

Sales Representative

AT&T
10.2018 - 04.2021


  • Used customer insights to develop innovative sales strategies to increase sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.

Manager

Philadelphia Steaks And Hoagies
09.2015 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Business Management

Harrisburg Area Community College
Harrisburg, PA
05.2021

High School Diploma -

Cumberland Valley High School
Mechanicsburg, PA
06.2017

Skills

  • Personnel training
  • Value-driven sales
  • Team management
  • Customer interaction and loyalty
  • Strategy assistance
  • Retail optimization techniques
  • Sales coaching
  • Operational processes
  • Coaching methodologies
  • Effective communication
  • Employee evaluation
  • Constructive feedback
  • Organizational skills

Accomplishments

Alliance Mobile Summit (2025)

President's Club (2022,2023)

Apple Master (2022-2025)

Apple Master (2019-2021)

Languages

5,4,5,5

Languages

English
Native/ Bilingual
Urdu
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Spanish
Limited

Timeline

Leadership Mentor

Alliance Mobile
05.2025 - Current

Dual Store Manager

Alliance Mobile
01.2025 - Current

Retail Sales Manager

Alliance Mobile
08.2023 - Current

Sales Representative Assistant Manager

The Wireless Experience / Alliance Mobile
06.2021 - Current

Sales Representative

AT&T
10.2018 - 04.2021

Manager

Philadelphia Steaks And Hoagies
09.2015 - 10.2018

Business Management

Harrisburg Area Community College

High School Diploma -

Cumberland Valley High School

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Muhammad Khazir