Travelling
Muhammad Isa ukhuwah Al Islamy
Tour Guide
Yogyakarta City
Summary
Proven leader in the tourism sector, adept in Tourism Management and Relationship Building, with a track record of enhancing customer satisfaction through innovative tour designs and effective team training. At Intrepid Travel, I spearheaded initiatives that consistently resulted in high client ratings, leveraging my expertise in Environmental Awareness and Public Speaking to deliver unforgettable experiences.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Intrepid Tour Leader
Intrepid Travel
Bali, BA
03.2024 - Current
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Ensured timely communication with clients before, during, and after tours to address any questions or concerns they had.
- Guided groups of up to 12 people on scheduled tours.
- Contributed to positive company reputation by consistently receiving high ratings on post-tour evaluations from clients.
- Coordinated transportation arrangements within destination countries for seamless transitions between tour stops.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Developed strong relationships with local vendors, negotiating favorable prices and guaranteeing quality services for clients.
- Provided informative commentary on historical sites visited during tours, enriching client understanding of destination history and significance.
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Built personal relationships with guests to promote positive experiences.
- Partnered with local communities to provide authentic experiences for clients while supporting sustainable tourism practices.
- Arranged for additional resources and personnel when needed to accommodate larger tour requests.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Established positive relationships with tour members through fun and engaging conversation.
- Checked tour vehicles for cleanliness, safety and functionality.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Furnished customers with unique experiences by developing and creating new tour routes.
Tour Guide
Asian Trail Indonesia
01.2022 - Current
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
Tour Guide
Happy Trail Asia
01.2018 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Trained new guides in storytelling techniques and customer service standards, raising overall quality of tours.
Education
No Degree -
Himpunan Pramuwisata Indonesia
Yogyakarta 01.2017 - Current
No Degree -
Intrepid New Leader Training Course
04.2001 -
Skills
Tourism Management
Travel recommendations
Creative solutions
Cash Handling
Tourism Development
Effective Time Management
Safety Procedures
Public Speaking
Relationship Building
Environmental awareness
Proficient in English
Crisis Management
Historical knowledge
Local history
Transportation Coordination
Interests
Football
HIking
Timeline
Intrepid Tour Leader
Intrepid Travel
03.2024 - Current
Tour Guide
Asian Trail Indonesia
01.2022 - Current
Tour Guide
Happy Trail Asia
01.2018 - Current
No Degree -
Himpunan Pramuwisata Indonesia
01.2017 - Current
No Degree -
Intrepid New Leader Training Course
04.2001 -
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