Muhammad Salman Khawar
Lahore
Summary
Dynamic Multi-Unit Manager with a proven track record at Herfy Foods Service, excelling in operations management and team leadership. Achieved significant reductions in employee turnover while enhancing customer satisfaction through effective coaching and streamlined processes. Skilled in financial management, driving profitability, and fostering a culture of accountability across multiple restaurant units.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Multi-Unit Manager
Herfy Foods Service (C.J.S)
09.2014 - 09.2024
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
- Led multi-unit teams through periods of change while maintaining high levels of productivity and morale.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed daily operations, ensuring smooth workflow and optimal productivity across multiple restaurant units.
Restaurant Manager
Hardee's Pakistan (MDS Foods Pvt Limited)
11.2009 - 09.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
Education
Bachelor's Of Commerce (B.Com) - Commerce
Hailey Colledge Of Commerce University Of The Punjab
Lahore, PakistanM.B.E (Masters Of Business Education) - Marketing Management
Universirt Of Tha Punjab
Lahore, Pakistan12-2006
Skills
- Operations management
- Positive attitude
- Customer service
- Multitasking
- Problem-solving abilities
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Employee coaching and mentoring
- Profit and loss management
- Financial management
- Performance evaluations
Certification
Serve Safe online Food Safety Certificate
Languages
English
Full Professional
Arabic
Professional Working
Urdu
Native or Bilingual
Timeline
Multi-Unit Manager
Herfy Foods Service (C.J.S)
09.2014 - 09.2024
Restaurant Manager
Hardee's Pakistan (MDS Foods Pvt Limited)
11.2009 - 09.2014
Bachelor's Of Commerce (B.Com) - Commerce
Hailey Colledge Of Commerce University Of The Punjab
M.B.E (Masters Of Business Education) - Marketing Management
Universirt Of Tha Punjab
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