Muhammed Abubacar
Pittsburgh
Summary
Highly motivated Salesforce Administrator with an 5+ years of experience Ecosystem. I am passionate about designing and coding in Salesforce platform and thrive in high - intensity highly complex environments. Expert at explaining highly complex data systems to a wide variety of audiences. Proven multitasker, independent worker, and team player. Excellent communication, presentation and problem - solving skills.
Overview
6
6
years of professional experience
Work History
Sales Supervisor
American Income Life Insurance Company
11.2020 - 05.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Salesforce Administrator
Duquesne Light Company
08.2018 - 03.2020
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Performed roles of Administrator in the organization for customization and configuration.
- Configured custom Reports & Dashboards to better assist managers and report folders to provide report accessibility to appropriate personnel.
- Worked on various Salesforce.com Standart Objects including Leads, Accounts, Contacts, Opportunity, Campaign, Cases, Solutions, Reports, Dashboads, Events, and Tasks.
- Developed various Custom Objects Tabs, validation rules, rollup summary fields, and complex formula fields.
- Performed Admin Activities - creating Profiles, Roles, Permission Set, Sharing Rules, Page Layouts, Record Types, and configured permissions for each profile in the organization.
- Configured workflow rules and defined actions tasks, emailed alerts, field updates, and outbound messages.
- Migrated data into salesforce using Data Loader, Informatica ETL tools.
Education
Salesforce- Administrator - Developer - Salesforce/Administrator - Developer
Cydeo
Remote 12-2024
High School Diploma -
North Allegheny High School
Wexford, PA05-2023
Skills
- Customer service
- Salesforce customization
- Sales presentations
- User administration
- Motivational skills
- Salesforce configuration
- Data Loader
- Process Builder
- Workflow & Approvals
Accomplishments
- Supervised team of 10 staff members. Everyone making on a minimum of $5000 to $10000
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Supervisor
American Income Life Insurance Company
11.2020 - 05.2024
Salesforce Administrator
Duquesne Light Company
08.2018 - 03.2020
Salesforce- Administrator - Developer - Salesforce/Administrator - Developer
Cydeo
High School Diploma -
North Allegheny High School
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