Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Murad Haj

Philadelphia

Summary

Dynamic manager with a proven track record at Brunch Brothers, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and improved safety protocols, achieving high customer satisfaction. Skilled in diagnostics and engine repair, fostering a collaborative environment that promotes continuous learning and employee engagement.

Overview

10
10
years of professional experience

Work History

Manager

Brunch Brothers
01.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

Truck Driver

Uncle and Nephew Trucking
02.2015 - 08.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
  • Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Secured vehicle to tow truck and checked all attachments for safe operation.

Education

High School Diploma -

Northeast High
Philadelphia, PA
06-2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Work prioritization
  • Engine repair
  • Preventive Maintenance
  • Brake systems
  • Mechanical systems
  • Tire services
  • Diagnostics
  • Auto and engine repair
  • Welding and fabrication
  • Belt and hose replacements
  • Gasket and seal replacements
  • Workplace safety
  • Fluid exchanges
  • Fuel systems
  • Suspension systems
  • Electrical systems
  • Computerized diagnostics
  • OSHA
  • Generator repair

Languages

Arabic
English
Full Professional

Timeline

Manager

Brunch Brothers
01.2024 - Current

Truck Driver

Uncle and Nephew Trucking
02.2015 - 08.2024

High School Diploma -

Northeast High

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Murad Haj