Summary
Overview
Work History
Education
Certifications
Timeline
Generic

Mya Lepard

Willow Grove

Summary

Dedicated and well-rounded individual with extensive experience in customer service, employee benefits administration, and marketing support. Proven ability to assess customer and client needs, resolve issues efficiently, and manage multiple responsibilities under pressure. Skilled in insurance processes, CRM systems, digital marketing, and data analysis. Seeking to leverage these experiences to contribute to organizational success and expand professional growth.

Overview

4
4
years of professional experience

Work History

Employee Benefits Administrator

The Beacon Group of Companies
05.2024 - Current
  • Administer employee benefit programs including enrollments, terminations, and COBRA compliance.
  • Manage insurance carrier billing, claim issues, and related client concerns.
  • Provide timely and professional email communication, tracking inquiries through resolution.
  • Use Employee Navigator for onboarding, open enrollment, and benefits documentation.
  • Communicate with insurance carriers to ensure seamless service.
  • Prepare client-facing spreadsheets and maintain organized records for quotes and presentations.
  • Create employee memos and educational materials for open enrollment and new hires.
  • Oversee company’s social media and digital marketing initiatives.

Server

The Cheesecake Factory
01.2021 - 08.2024
  • Delivered excellent guest service and resolved concerns to ensure satisfaction.
  • Promoted high-profit menu items, increasing daily sales over $1,500.
  • Coordinated with kitchen staff through POS systems and ensured accurate orders.
  • Trained new staff in company policies and customer service standards.

Marketing Assistant Intern

Richardson Sales Performance
06.2023 - 08.2023
  • Created engaging content for social media platforms and tracked performance.
  • Conducted research and supported external events such as tradeshows.
  • Utilized platforms like Salesforce, Clearbit, Zoominfo, and Pardot for data analysis and lead generation.
  • Supported SEO and social strategy using trending topics and hashtags.
  • Managed project deadlines with strong time management and multitasking skills.

Education

Bachelor of Science - Business

The Pennsylvania State University
12-2023

Certifications

PA Life, Health, and Accident License

  • Issued September 2024 by the Commonwealth of Pennsylvania

Timeline

Employee Benefits Administrator

The Beacon Group of Companies
05.2024 - Current

Marketing Assistant Intern

Richardson Sales Performance
06.2023 - 08.2023

Server

The Cheesecake Factory
01.2021 - 08.2024

Bachelor of Science - Business

The Pennsylvania State University

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Mya Lepard