Myah Moyer
Fogelsville,PA
Summary
Developed strong customer service skills in fast-paced retail environment, demonstrating ability to handle diverse customer inquiries and resolve issues promptly. Skilled in building rapport and fostering positive relationships with customers, ensuring satisfaction and loyalty. Seeking to transition into new field, leveraging transferable skills to contribute effectively in new role.
Overview
3
3
years of professional experience
Work History
Customer Experience Associate
Weis Markets
10.2022 - Current
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
- Asked customers questions to determine, verify and solve common problems.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Kutztown University of Pennsylvania
Kutztown, PA08-2028
High School Diploma -
Salisbury High School
Salisbury, PA06-2024
Skills
- Patience and empathy
- Customer service
- Refund handling
- Customer-focused mindset
- Strong work ethic
- Fast learner
- Goal-oriented mindset
- Complaint handling
- Building rapport
- Time management
- Multitasking and organization
- Phone etiquette
Timeline
Customer Experience Associate
Weis Markets
10.2022 - Current
Kutztown University of Pennsylvania
High School Diploma -
Salisbury High School
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