Myles Walusimbi
Bensalem
Summary
Reliable manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. My strong communication skills and strategic decision-making have consistently contributed to operational success.
Overview
8
8
years of professional experience
Work History
Manager
Verge Mobile
Warminster
10.2022 - Current
- Ensured compliance with industry regulations and company policies.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Implemented quality control measures to uphold company standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Assistant Manager
Verge Mobile
Warminster
03.2020 - 10.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Team Member
Planet Fitness
Bensalem
03.2017 - 11.2019
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Answered phone calls regarding inquiries about products or services.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
Marketing -
Bucks County Community College
Newtown, PA05-2020
High School Diploma -
Milton Hersey
Hershey, PA06-2017
Skills
- Customer service
- Regulatory compliance
- Quality control
- Communication skills
- Decision making
- Time management
- Task delegation
- Marketing
- Sales techniques
- Relationship building
- Policy implementation
- Adaptability and flexibility
- Inventory management
- Team leadership
References
References available upon request.
Timeline
Manager
Verge Mobile
10.2022 - Current
Assistant Manager
Verge Mobile
03.2020 - 10.2022
Team Member
Planet Fitness
03.2017 - 11.2019
Marketing -
Bucks County Community College
High School Diploma -
Milton Hersey
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