Naadirah Wise
Philadelphia
Summary
Dedicated healthcare professional with extensive experience in patient care, specimen collection, and medical team support. Demonstrated expertise in phlebotomy, patient management, and maintaining accurate medical records. Proven ability to enhance patient experiences and support medical teams in delivering optimal care. Compassionate with an understanding of empathy and proactive care. Caring and well- organized with outstanding interpersonal, communication and social skills. Specialties include BLS and CPR/ First aide certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist Laboratory Assistant
Hospital of the University of Pennsylvania
Philadelphia, PA
09.2025 - Current
- Correctly identifies the stage of growth of development of patients and significant others; Utilizes knowledge of growth and development when communicating to various age groups; Explains appropriate information according to age and developmental level of patients and visitors; Identifies communication barriers and intervenes appropriately; Recognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring); Listens to patient's queries, comments and/or concerns and provides appropriate information and responses; Introduces self when interacting with patients, families, visitors or other employees.
- Entry of (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR/LIS); Follows established SOP and age-specific techniques for the collection of biological specimens for analysis and evaluates and solves problems related to that process; Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy; Performs accurate venipuncture and micro (capillary) techniques in sample collection; May perform specialized collection to include breath alcohol testing, hair collection, and EKGs.
- Properly labels specimens with 100% accuracy; Draws all timed/scheduled samples in a timely manner; Observes emotional and physical state of patient for any adverse reactions to phlebotomy; Performs assigned patient-sample processing activities.
- Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process; Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens; Provides timely distribution of specimens to appropriate laboratory sections; Maintains accurate and orderly log records and/or worksheets where required according to SOP’s.
Patient Care Technician
Abington Hospital - Jefferson Health
Abington, PA
11.2024 - 09.2025
- Phlebotomy
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients or family members.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Assisted with basic hygiene needs including bathing, grooming, oral care, dressing and undressing of patients.
Mental Health Technician
BRYN MARW HOSPITAL
Bryn Mawr, PA
09.2022 - 03.2023
- Phlebotomy, draw blood for all new admissions that was assigned lab work.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Contacted patients' relatives to coordinate family visits and conferences
- Developed basic strategies to promote patient safety, wellness, and independence.
Behavioral Health Associate
PHILADELPHIA CHILDREN CRISIS RESPONSE CENTER
Philadelphia, PA
07.2021 - 09.2022
- Facilitated on-site activities, support groups and outings for clients
- Conducted client rounds to check on residents and completed documentation for every incident and forwarded to correct personnel for review
- Performed client intake procedures according to internal standards for new admission
- Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity.
- Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
- Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
- Respond to inquiries and assist stakeholders according to procedures.
- Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
- File and retrieve documents including phone messages.
- Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06.2011
Skills
- First aid and safety
- Patient Care and Management
- Phlebotomy and Venipuncture
- Appointment Scheduling
- Medical Records Management
- Infection Control and Safety Protocols
- Data Entry and Documentation
- Effective Communication
- Vital signs (5 years)
- Hospital experience (10years)
- Special education
- Documentation review
- Behavioral Health
- Crisis Intervention
- Intake Experience
- Phlebotomy and Venipuncture
- Medical terminology
- Gender issues counseling
- Office experience
- Clerical experience
- Basic proficiency with electronic medical record software (EPIC)
- Familiarity with HIPAA regulations
- HIPAA compliance
- Specimen labeling procedures
Certification
AED Certification
Real Estate License
CPR Certification
Certified Medication Technician
BLS Certification
October 2023 to October 2025
Education
true
Timeline
Phlebotomist Laboratory Assistant
Hospital of the University of Pennsylvania
09.2025 - Current
Patient Care Technician
Abington Hospital - Jefferson Health
11.2024 - 09.2025
Mental Health Technician
BRYN MARW HOSPITAL
09.2022 - 03.2023
Behavioral Health Associate
PHILADELPHIA CHILDREN CRISIS RESPONSE CENTER
07.2021 - 09.2022
High School Diploma -
Upper Darby High School