Nadene Gill
Strasburg
Summary
Operations management professional with years of experience. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
Overview
29
29
years of professional experience
Work History
Practice Manager
Penn Medicine Lancaster General Hospital
10.2019 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
Operations Manager
Martin Foot And Ankle
07.2015 - 10.2019
- Directed day-to-day operations
- Implemented policies and standard operating procedures for continuous improvement
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Conducted performance reviews each year, offering praise and recommendations for improvement
- Identified and resolved unauthorized, unsafe or ineffective practices by inspecting areas regularly
- Monitored patient feedback to devise business strategies and determine process improvements for better customer experiences
- Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
- Established operational objectives and work plans and delegated assignments to subordinate managers
- Responded to events, including network outages and issues related to circuits, websites, and vendors
- Managed capital expenditures
- Worked closely with managing physician and practice administrator
- MIPS/MACRA implementations and attestation
Center Manager
MedExpress Urgent Care
06.2011 - 07.2015
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Checked facility, employee work and service levels to maintain compliance with company and industry standards
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Established and administered annual budget with effective controls to prevent overage's, and support sustainability objectives
- Oversaw inventory by ordering precise quantities of stock
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Supported regulatory compliance by overseeing all audits to verify protocol adherence
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Identified and capitalized on community business opportunities with effective networking
- Trained, coached and mentored staff to ensure smooth adoption of new EMR program
Administrative Assistant
Leola Family Health Center
06.1996 - 06.2011
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Coached new employees on administrative procedures, company policies and performance standards
- Billing/coding/posting charges
Education
Certified Medical Trasncriptionist - Anatomy And Physiology
Lancaster County Carer And Technology
High School Diploma -
Conestoga Valley School District
Skills
- Expense reports
- Human resources management
- Purchasing and procurement
- New product introductions strategies
- Data collection and analysis
- Performance evaluations
- Contract Management
- Superb time management skills
- Dependable
- Detail-oriented
- Employee relations
- Business operations
- Cross-functional communications
- Project planning and development
- Vendor sourcing
- Process optimization
- Employee relations and conflict resolution
- Operations management
- Results-oriented
- Staff management
- Organized
- Natural leader
- Strong critical thinking
Timeline
Practice Manager
Penn Medicine Lancaster General Hospital
10.2019 - Current
Operations Manager
Martin Foot And Ankle
07.2015 - 10.2019
Center Manager
MedExpress Urgent Care
06.2011 - 07.2015
Administrative Assistant
Leola Family Health Center
06.1996 - 06.2011
High School Diploma -
Conestoga Valley School District
Certified Medical Trasncriptionist - Anatomy And Physiology
Lancaster County Carer And Technology
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