Nadia Khan
Downingtown
Summary
Enthusiastic team player with a strong work ethic and commitment to exceptional service. Experienced in high-volume dining environments, adept at maintaining cleanliness and organization while fostering warm relationships with guests.
Overview
3
3
years of professional experience
Work History
Server/Restaurant Hostess
Cracker Barrel Old County Store
Downingtown, PA
06.2024 - 06.2026
- Delivered exceptional customer service by attentively addressing guest needs and inquiries.
- Coordinated food and beverage orders efficiently, ensuring timely delivery to enhance dining experiences.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere for guests.
- Collaborated with kitchen staff to ensure accuracy in orders and timely service during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new servers on menu knowledge and service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlists effectively, optimizing guest flow and seating arrangements.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Team Member/Associate
JOANN Fabrics and Crafts
Downingtown, PA
04.2023 - 06.2024
- Maintained organized inventory displays, ensuring optimal stock levels and visual appeal.
- Processed transactions efficiently, managing cash register operations and customer payments.
- Trained new staff on operational procedures and customer service standards, fostering a cohesive work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
West Chester, PA05-2029
High School Diploma -
Downingtown West High School
Downingtown, PA05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- High volume dining
- Service prioritization
- Team collaboration
- Item promotion
- Liquor, wine, and food service
- Strong communication skills
- Teamwork and leadership
Timeline
Server/Restaurant Hostess
Cracker Barrel Old County Store
06.2024 - 06.2026
Team Member/Associate
JOANN Fabrics and Crafts
04.2023 - 06.2024
Bachelor of Arts - Communication Studies
West Chester University of Pennsylvania
High School Diploma -
Downingtown West High School