Nadine Gilbert
McKeesport
Summary
Dynamic bartender with extensive experience at Rendezvous Hotel, recognized for exceptional customer service and creative mixology. Proven ability to enhance guest satisfaction through personalized recommendations and effective communication. Highly reliable team player, skilled in maintaining cleanliness and compliance with health codes, while training staff to deliver outstanding service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Rendezvous Hotel
09.2021 - 01.2023
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
Norwegian Cruise Line
07.2017 - 12.2019
- Prepared and served a wide variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Provided exceptional customer service by engaging with guests and addressing inquiries.
- Assisted in training new staff on beverage preparation and service protocols.
- Collaborated with team members to streamline drink orders during peak hours.
- Managed inventory levels, ensuring availability of essential ingredients and supplies.
- Implemented best practices for safety and sanitation in food handling procedures.
- Developed creative cocktail specials to enhance guest experience and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bar Captain
Le Sport Body Holiday Hotel
09.2007 - 01.2016
- Supervised daily bar operations ensuring exceptional guest service and satisfaction.
- Trained and mentored junior staff in mixology techniques and customer engagement.
- Developed innovative cocktail menus based on seasonal ingredients and guest preferences.
- Managed inventory control, reducing waste through effective stock rotation practices.
- Analyzed customer feedback to refine beverage selections and enhance overall experience.
Education
GED -
AIU
New Kensington, PA04.2025
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Clear and effective communication
- Professional appearance
- Alcohol awareness
- Health codes compliance
- Creative mixology
- Bar restocking
- Bar service preparation
Certification
Diploma in caregiving
Certified Early Childhood Development Aide
Certificate in digital literacy
Timeline
Bartender
Rendezvous Hotel
09.2021 - 01.2023
Bartender
Norwegian Cruise Line
07.2017 - 12.2019
Bar Captain
Le Sport Body Holiday Hotel
09.2007 - 01.2016
GED -
AIU