Nadine Godwin
McDonald
Summary
Dynamic professional with a proven track record at MedExpress Urgent Care, adept in insurance verification and problem-solving. Skilled in enhancing patient satisfaction and office efficiency, with a flair for training and team leadership. Demonstrates exceptional listening and administrative skills.
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques.
Overview
9
9
years of professional experience
Work History
Front Office Assistant
MedExpress Urgent Care
07.2020 - Current
- Directed phone inquiries, answered patients questions, and scheduled appointments.
- Followed detailed directions from management to complete daily paperwork and patient registration using Athena.
- Contributed to positive first impression of office by greeting patients warmly and professionally.
- Enhanced office efficiency by organizing and maintaining filing systems for critical documents.
- Self-motivated, with a strong sense of personal responsibility.
- Completed patient check-in processes by verifying insurance and submitting forms to the clinical staff.
- Enhanced patients satisfaction by promptly addressing inquiries and concerns at the front desk.
- Provided training support for new hires, contributing to their successful integration into the team environment.
General Manager
American Country Collections
08.2015 - 06.2020
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed multiple locations throughout the Pittsburgh Region
- Managed store fronts, window displays, and inventory for change of season and holidays
- Monitored financial performance, controlled expenses to provide financial stability and long-term growth
- Responsible for all daily deposits
- Monitored daily cash and inventory discrepancies.
Education
High School Diploma -
Chartiers Valley High School
Bridgeville, PASkills
- Listening skills
- Problem-solving skills
- Scheduling appointments
- Word processing
- Insurance verification
- Time management
- Administrative skills
Timeline
Front Office Assistant
MedExpress Urgent Care
07.2020 - Current
General Manager
American Country Collections
08.2015 - 06.2020
High School Diploma -
Chartiers Valley High School
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