ELIZABETH GONZALEZ
Stroudsburg
Summary
Dedicated Crew Member experienced in customer service and teamwork. Achieved operational efficiency by maintaining cleanliness and adhering to food safety protocols in fast-paced environments. Focused on delivering high-quality service while preparing food ingredients and completing dishes accurately.
Overview
3
3
years of professional experience
Work History
Food Service Intern
Hersheypark Entertainment & Resorts
Hershey, PA
05.2025 - 08.2026
- Rotated through multiple food service establishments across Hersheypark, gaining hands-on experience in high-volume food and beverage operations.
- Provided exceptional customer service to thousands of guests in a fast-paced amusement park environment.
- Assisted with food preparation, order fulfillment, cash handling, and point-of-sale (POS) transactions.
- Maintained strict compliance with food safety, sanitation, and health regulations.
- Collaborated with cross-functional teams to ensure efficient operations during peak attendance periods and special events.
- Managed inventory restocking, workstation organization, and cleanliness standards to support daily operations.
- Demonstrated adaptability by successfully learning and performing duties in diverse dining concepts and service environments.
- Developed strong communication, teamwork, time management, and problem-solving skills while serving a diverse customer base.
- Participated in the East Stroudsburg University (ESU) Internship Program, applying classroom knowledge to real-world hospitality and customer service operations.
Crew Team Member
Dunkin' Donuts
East Stroudsburg, Pennsylvania
06.2023 - 08.2025
- Prepared and assembled food items in accordance with safety standards.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Provided friendly customer service in a fast-paced dining environment.
- Assisted team members during busy shifts to improve workflow.
- Cleaned work areas regularly throughout the shift.
- Restocked items on shelves as needed.
- Washed dishes, cleaned countertops, and sanitized high-use areas.
- Monitored expiration dates of food products.
- Reported any maintenance issues immediately to supervisor or manager.
Education
High School Diploma -
East Stroudsburg High School South
East Stroudsburg, PA05-2025
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PASkills
- Food Safety & Sanitation
- Food safety compliance
- Customer Service Excellence
- Hospitality Operations
- Inventory Management
- Food preparation
- Time Management
- Team Collaboration
- Adaptability in Fast-Paced Environments
- Conflict Resolution
Timeline
Food Service Intern
Hersheypark Entertainment & Resorts
05.2025 - 08.2026
Crew Team Member
Dunkin' Donuts
06.2023 - 08.2025
Bachelor of Science - Business Management
East Stroudsburg University of Pennsylvania
High School Diploma -
East Stroudsburg High School South