Nadirah Fisher
Exton
Summary
A bright and ambitious individual who thrives in fast-paced and highly motivated environments. I excel at assisting others while continuously challenging myself to expand my knowledge and understanding of the task at hand. Currently seeking a position that utilizes my existing skills and offers opportunities for advancement and gaining additional skills and experience. With a background in both medical and airline settings, I have proven myself as a reliable professional in the field of mental health and allied health. Effective in working closely with individuals of all ages facing mental health problems, utilizing strong interpersonal and customer service skills to help them solve personal issues. Known for professionalism, grace, class, and genuine care, approaching every situation with love and dedication.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Surest (UnitedHealth Group)
11.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience
- Guaranteed optimal service delivery focusing on both client needs and company objectives.
- Connect members to appropriate resources with consideration to the member’s healthcare needs.
- Use multiple databases, tools, and partnerships to refer and enroll members to appropriate
Patient Service Rep/ Registration Specialist
Children's Hospital Of Philadelphia
02.2022 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the hospital
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Epic system work
- Facilitated inpatient admissions.
- Performed EMS check-in processes for operational accuracy and efficiency.
Flight Attendant
Delta Air Lines, Inc
06.2020 - 01.2022
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
ER Registrar
Hahnemann Hospital
02.2018 - 04.2020
- Used electronic systems to enter provider orders and retrieve test results.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Assisted in the implementation of new electronic health record system, optimizing workflow and data accuracy.
- Processed insurance approval forms for scheduled procedures and office visits.
- Implemented daily audits of registration data entry processes to identify potential areas for improvement and enhance overall efficiency within the ER department.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Assisted physicians with obtaining necessary authorizations for emergency medical treatments, expediting critical care delivery.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
Education
High School Diploma - Education
Furness High School
Philadelphia, PA06.2018
Skills
Fast learner
Highly dependable
Excellent attention to detail
Team Player
Leader
CPR & First Aid Certified
HIPAA & OSHA Certified
Customer Service
Airline Services
Resourceful in problem solving
Self-motivated
Microsoft Office- Excel, Word, Powerpoint
Epic System
Timeline
Customer Service Advocate
Surest (UnitedHealth Group)
11.2023 - Current
Patient Service Rep/ Registration Specialist
Children's Hospital Of Philadelphia
02.2022 - 10.2023
Flight Attendant
Delta Air Lines, Inc
06.2020 - 01.2022
ER Registrar
Hahnemann Hospital
02.2018 - 04.2020
High School Diploma - Education
Furness High School
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