Naeemah Khan
Philadelphia
Summary
Customer service representative with extensive industry experience and a strong focus on client satisfaction. Proven ability to establish rapport and foster relationships, contributing to business growth. Recognized for teamwork and maintaining a positive, results-driven approach. Committed to enhancing customer experiences and supporting organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Greater Philadelphia YMCA
Philadelphia
06.2024 - Current
- Greeted customers in a friendly and professional manner.
- Answered member questions about products and services.
- Supported sales team members to drive growth and development.
- Answered incoming calls regarding membership benefits and services.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Reviewed new account applications to verify eligibility of prospective members.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in setting up and cleaning up for special events.
- Administered first aid and notified emergency medical personnel.
- Greeted visitors at the front desk, answered questions, and directed them to appropriate areas.
- Conducted tours of the facility for new members.
Salesperson
Ameen Johnson
Philadelphia
02.2021 - 12.2022
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Replenished and arranged items to maintain appearance.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Greeted and assisted customers to foster positive experiences.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Recognized security risks to properly handle situations.
- Monitored inventory levels and placed orders as needed.
Education
High School Diploma -
One Bright Ray Community Highschool
Philadelphia, PA11-2024
Skills
- Customer service
- Conflict resolution
- Cash handling
- Sales strategy
- Product knowledge
- Client engagement
- Communication skills
Certification
- Cpr and First Aid certified
- OSHA certified
Affiliations
- In my personal life I am a seamstress and Hairstylist
Timeline
Member Service Representative
Greater Philadelphia YMCA
06.2024 - Current
Salesperson
Ameen Johnson
02.2021 - 12.2022
High School Diploma -
One Bright Ray Community Highschool
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