Matthews Nafeesah
Philadelphia
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Childrens Hospital Of Philadelphia
01.2023 - Current
- Scheduled appointments to enter appointment date and time into Epic.
- Obtained referrals
- Contacted insurance company to verify patient coverage before visit.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Facilitated communication between patients and various departments and staff.
- Taught patients and families to use at-home medical equipment.
ED Registrar
Thomas Jefferson University and Hospitals
12.2021 - Current
- Registration experience in level 1 trauma hospital
- Solid understanding of EMTALA and HIPAA
- Experience using ED EPIC, Promise, NaviNet, OneSource, Availity and Pear
- Working effectively in high stress and fast paced environments
- Ensure that student or patient records are kept complete and organized
- Strong grasp for values, goals and standards for said employer
Intake Coordinator
Keystone Quality Transport
03.2018 - 12.2021
- Handled travel arrangements for over 30 facilities and processed most trip expenses
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Worked with manager and supervisor to plan and coordinate production schedules
- Scheduled transportation for procedures, surgeries and doctor appointments for average of 70 patients per day
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Handled high volume of in-bound calls
- Addressed passengers' concerns about delayed and cancelled transports and resolved issues by providing secondary options
Receptionist
F& L Lead Dust Inspection
01.2013 - 12.2017
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Balanced inspection availability, customer schedules and maximum load levels when scheduling appointments
- Provided clerical support to 10 company employees by copying, faxing and filing documents
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Academy Park High School
Sharon Hill, PA06.2010
Skills
- Credit card processing Computer proficient
- Epic Multi-line phone talent
- NaviNet Insurance coverage verification
- Gateway Proficient in Excel
- Medical terminology knowledge Scheduling
- Proficient data entry skills Quality assurance
- EMR Systems (4 years)
- Clerical Experience (5 years)
- Insurance Verification (4 years)
- Medical Billing (4 years)
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Patient Services Coordinator
Childrens Hospital Of Philadelphia
01.2023 - Current
ED Registrar
Thomas Jefferson University and Hospitals
12.2021 - Current
Intake Coordinator
Keystone Quality Transport
03.2018 - 12.2021
Receptionist
F& L Lead Dust Inspection
01.2013 - 12.2017
High School Diploma -
Academy Park High School
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