Nahira McNair
Philadelphia,PA
Summary
Innovative and results-driven IT Support Specialist with experience in troubleshooting, system administration, and data analysis. Strong ability to identify and resolve technical issues, ensuring seamless IT operations. Adept at providing exceptional customer support, enhancing system efficiency, and maintaining network security. Excellent communication skills and a proven track record of training and mentoring teams for increased productivity. Passionate about cybersecurity and network administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Court Clerk
City of Philadelphia
03.2024 - Current
- Process legal documents and maintain accurate court records
- Assist judges, attorneys, and the public with case information
- Schedule hearings and manage court dockets
- Ensure compliance with legal procedures and confidentiality policies
- Supported courtroom operations during trials, ensuring all parties had necessary materials and equipment for smooth proceedings.
IT Support Specialist
UPS
02.2022 - 04.2023
- Provided Tier 1 IT support to non-technical internal users, resolving hardware, software, and network issues
- Managed and processed support requests using ticketing systems, reducing downtime by 25%
- Installed and configured new computers and mobile devices per company policies
- Diagnosed and resolved desktop issues, improving system reliability and efficiency
Data Analyst Intern
University of Pennsylvania Hospital
09.2021 - 03.2022
- Cleaned and validated data, improving database accuracy and analysis efficiency
- Monitored and controlled data uploads, ensuring seamless data integration
- Identified and interpreted data trends, presenting insights through visual charts
- Investigated and resolved data inconsistencies, enhancing reporting accuracy
Shift Supervisor
Allied Universal Security Services
04.2021 - 02.2022
- Supervised security staff, ensuring adherence to safety regulations and best practices
- Conducted security audits to identify risks and implemented corrective measures
- Monitored alarm systems and CCTV footage for rapid response to security incidents
- Provided training to over 35 employees on safety protocols and emergency procedures
Education
Bachelor of Science - Cyber Security
Pennsylvania State University
Philadelphia, PA06-2026
Skills
- Firmware Development
- UNIX Platforms
- Wireless Networking
- Data Connectivity
- Software System Development
- Helpdesk Call Support
- Hardware & Network Troubleshooting
- IT Ticketing Systems
- System Administration
- Data Cleaning & Validation
- Trend Analysis
- Root Cause Investigation
- Excellent Communication
- Team Collaboration
- Training & Mentorship
Certification
- PMP - Project Management Professional
- CompTIA Security+
Additional Information
Passionate about cybersecurity and pursuing a career in IT security., Strong background in troubleshooting and process optimization., Open to opportunities in IT support, cybersecurity, and network administration.
Timeline
Court Clerk
City of Philadelphia
03.2024 - Current
IT Support Specialist
UPS
02.2022 - 04.2023
Data Analyst Intern
University of Pennsylvania Hospital
09.2021 - 03.2022
Shift Supervisor
Allied Universal Security Services
04.2021 - 02.2022
Bachelor of Science - Cyber Security
Pennsylvania State University
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