Nahira McNair
Philadelphia
Summary
Personable and organized with strong ability to manage legal documentation and assist in research and case preparation. Holds solid understanding of legal terminology and procedures, combined with proficiency in document management software and Microsoft Office. Committed to providing comprehensive support to legal teams, ensuring efficiency and accuracy in all tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PATCO
Lindenwold, NJ
08.2025 - Current
- Resolved customer inquiries efficiently through phone, email, and live chat support.
- Assisted in training new team members on customer service protocols and best practices.
- Implemented process improvements to enhance response times and customer satisfaction ratings.
- Managed escalated issues, providing solutions that aligned with company policies and procedures.
- Developed training materials for ongoing staff development focused on enhancing customer engagement skills.
Court Representative
City of Philadelphia
Philadelphia, PA
03.2024 - 08.2025
- Reviewed 40+ legal documents daily to ensure compliance with court standards and statutory requirements
- Processed and tracked court filings from submission through final disposition, ensuring accuracy and timeliness
- Maintained and organized confidential court records in a high-volume legal environment
- Supported courtroom operations by coordinating filings and assisting clerks, judges, and legal staff
- Performed administrative duties including transcript billing, documentation, and records tracking
- Ensured adherence to legal procedures and regulatory guidelines across all case-related activities
- Facilitated effective communication between court officials and the public to improve case processing efficiency.
- Assisted in managing case files, ensuring accurate documentation and compliance with legal standards.
Customer Service Representative (Tax Support)
TurboTax
01.2024 - 04.2024
- Managed sensitive financial and personal data while maintaining strict confidentiality standards
- Resolved complex client inquiries in a fast-paced, high-volume environment
- Documented case details accurately and escalated issues when necessary
- Provided clear communication and guidance on tax-related processes
Education
Bachelor of Science - Cyber Security
Pennsylvania State University
University Park, PA12-2026
Skills
- Proficient in MS office
- Case management
- Client communication
- Legal research
- Active listening
- Data entry
- Critical thinking
- Vulnerability assessment
- Phishing awareness
Certification
Project Management Professional (PMP) – PMI
Timeline
Customer Service Representative
PATCO
08.2025 - Current
Court Representative
City of Philadelphia
03.2024 - 08.2025
Customer Service Representative (Tax Support)
TurboTax
01.2024 - 04.2024
Bachelor of Science - Cyber Security
Pennsylvania State University