Naia Caudle
Newport
Summary
Dynamic Medical Office Associate with a proven track record at Penn State Health, excelling in patient scheduling and claims processing. Adept at managing electronic health records while ensuring HIPAA compliance. Recognized for outstanding customer service and effective communication, enhancing patient care and operational efficiency in a fast-paced environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Office Associate
Penn State Health
06.2025 - Current
- Coordinated patient scheduling to optimize appointment availability and reduce wait times.
- Managed electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Assisted in front desk operations, providing excellent customer service to patients and visitors.
- Collaborated with healthcare providers to facilitate effective communication regarding patient care needs.
Lifeguard Supervisor
Liverpool Community Pool
05.2024 - 08.2025
- Monitored pool area to ensure safety and compliance with health regulations.
- Assisted in training new lifeguards on emergency procedures and equipment usage.
- Conducted routine inspections of safety equipment for functionality and readiness.
- Enforced facility rules to maintain a safe environment for patrons and staff.
- Responded promptly to emergencies, providing first aid and coordinating rescue efforts.
Education
High School Diploma -
Newport High School
Newport PA05-2024
Skills
- Medical reception
- HIPAA regulations
- Patient confidentiality
- Claims processing
- Medical documentation
- Patient scheduling
- Insurance verification
- Appointment management
- Medical office software
Certification
CPR Certified
Timeline
Medical Office Associate
Penn State Health
06.2025 - Current
Lifeguard Supervisor
Liverpool Community Pool
05.2024 - 08.2025
High School Diploma -
Newport High School