Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naila Sanchez

Reading,PA

Summary

Dynamic and results-driven professional with a strong customer service focus and proven sales and marketing skills. At Goodwill Outlet, I excelled in staff training and development, enhancing team performance and reliability. Committed to delivering exceptional service, I effectively addressed customer concerns, fostering loyalty and repeat business.

Results-driven professional with exceptional leadership qualities and positive attitude. Possesses in-depth understanding of customer service and operations management coupled with strong problem-solving and decision-making skills. Committed to driving team performance and ensuring operational excellence to enhance business outcomes.

Offering strong leadership skills and passion for team development in dynamic environment. Brings solid foundation in customer service principles and operational procedures, along with ability to quickly learn and apply new concepts. Ready to use and develop organizational and communication skills in [Desired Position] role. Diligent [Desired Position] with background in managing daily operations and ensuring seamless customer experiences. Successfully led teams to achieve operational goals, resolving conflicts and maintaining high standards of service. Demonstrated strong leadership and problem-solving skills while fostering collaborative work environment.

Overview

6
6
years of professional experience

Work History

Manager on Duty

Goodwill Outlet
04.2024 - 10.2024
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Housekeeping Room Attendant

Holiday Inn
05.2018 - 02.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.

Education

GED -

Luis Munoz Marin
Yauco Puerto Rico
05.2003

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency

Timeline

Manager on Duty

Goodwill Outlet
04.2024 - 10.2024

Housekeeping Room Attendant

Holiday Inn
05.2018 - 02.2019

GED -

Luis Munoz Marin
Naila Sanchez