Summary
Overview
Work History
Education
Skills
Additional Information - Affiliations
Timeline
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Naim Miller

Pittsburgh

Summary

Dynamic professional with a track record at Dollar Bank, excelling in office operations and compliance audits. Adept at developing strategic marketing initiatives and fostering community partnerships. Strong leadership and problem-resolution skills drive client satisfaction and operational efficiency, ensuring optimal service delivery and enhanced organizational resilience.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

Dollar Bank
Pittsburgh
08.2025 - Current
  • Supervised daily operations to ensure branch efficiency and customer satisfaction.
  • Managed scheduling and staffing to meet operational needs of the branch.
  • Assisted in developing marketing strategies to promote branch services effectively.
  • Conducted regular audits to maintain compliance with company standards.
  • Coordinated team meetings to discuss goals, challenges, and improvements.
  • Implemented new procedures to enhance workflow and service delivery.
  • Monitored daily operations and supported Branch Manager in necessary duties.

Board Member

Daughters of Zion 101
Pittsburgh
05.2024 - Current
  • Provided strategic guidance on organizational policies and governance practices.
  • Collaborated with executive leadership to define long-term strategic goals.
  • Evaluated risk management strategies to enhance organizational resilience.
  • Engaged with community leaders to strengthen partnerships and outreach initiatives.

DIGITAL SALES MANAGER

ADP
Pittsburgh
06.2024 - 07.2025
  • Lead digital sales initiatives, facilitating strong relationships between clients and top-tier insurance companies to ensure their needs are met across 17 states.
  • Collaborate with 12 A-rated insurers to tailor coverage solutions that enhance client satisfaction and financial security.
  • Leverage analytical skills to assess client needs and broker the best insurance options, ensuring optimal protection.
  • Manage multi-state licensed insurance sales, driving measurable growth in client acquisition and retention.
  • Implement strategic sales techniques to strengthen partnerships with both clients and insurance providers, maximizing value and long-term success.

DIRECT SUPPORT CASE MANAGER

Alpha Community Living Arrangements - ACLA
Monroeville
01.2021 - 02.2025
  • Support clients in managing their daily lives by coordinating care that meets their personal, financial, and insurance needs.
  • Assist clients in navigating insurance and financial resources to ensure they receive the best possible coverage and support.
  • Enhance client engagement and social skills through personalized care and structured activities.
  • Facilitate clear communication between clients, staff, and insurance providers to streamline care and financial assistance.
  • Collaborate with community organizations to connect clients with essential resources, improving overall outcomes.

Education

MASTERS OF BUSINESS ADMINISTRATION -

University of New Hampshire - Main Campus
Durham, NH
05.2024

BACHELOR OF ARTS - BUSINESS

Edinboro University of Pennsylvania
Edinboro, PA
05.2023

Skills

  • Office Operations
  • Organizational Goal Development
  • Community-Based Educational Programs
  • Group Instruction
  • Time Management
  • Group Leadership
  • Problem Resolution
  • Compliance audits
  • Trend Analysis
  • Product Positioning
  • Marketing
  • Operations Support
  • Patient Care

Additional Information - Affiliations

  • Reaching New Dreams, Recognizing Speaking and Entrepreneurship, RNDRT Program Participant, 2019
  • Black Male Leadership Development Institute, Program Participant, 2018
  • Daughters of Zion 101, Board Member, 01/01/23

Timeline

Assistant Branch Manager

Dollar Bank
08.2025 - Current

DIGITAL SALES MANAGER

ADP
06.2024 - 07.2025

Board Member

Daughters of Zion 101
05.2024 - Current

DIRECT SUPPORT CASE MANAGER

Alpha Community Living Arrangements - ACLA
01.2021 - 02.2025

MASTERS OF BUSINESS ADMINISTRATION -

University of New Hampshire - Main Campus

BACHELOR OF ARTS - BUSINESS

Edinboro University of Pennsylvania

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Naim Miller