Naimah DeVine
Philadelphia,PA
Summary
Detail-oriented and highly skilled IT professional with extensive experience in providing software support, system administration, and business application optimization within the credit union and insurance sectors. Adept at managing complex systems like OnBase, enhancing operational efficiency, and delivering exceptional user support. Proven track record of collaborating with cross-functional teams to implement process improvements and ensure system integrity.
Overview
18
18
years of professional experience
Work History
OnBase Administrator & Business Application Support Specialist
TruMark Financial Credit Union
03.2016 - Current
- Administer and optimize OnBase document management system, ensuring seamless workflows, user access control, and adherence to security standards
- Provide expert-level support for OnBase, troubleshooting issues related to document retrieval, workflow efficiency, and system performance
- Lead system updates, patches, and upgrades, ensuring minimal disruption and maximum system uptime
- Serve as primary contact for business applications (ERP, CRM), offering troubleshooting and issue resolution for end-users
- Collaborate with business stakeholders to gather system requirements, recommend solutions, and implement system improvements
- Develop and maintain user guides, training materials, and process documentation to enhance user knowledge and system efficiency
- Monitor system performance and continuously identify optimization opportunities to meet evolving business needs
- Oversee the deployment of new applications, integrations, and upgrades, ensuring smooth rollouts and user adoption
- Conduct training sessions for end-users to maximize the effective use of OnBase and related business applications
Programmer Analyst
Colonial Penn Life Insurance Company
09.2010 - 07.2015
- Collaborated with clients to gather requirements for web-based applications, ensuring alignment with business objectives
- Developed and executed test plans, including Functional Testing in SIT & UAT environments, ensuring products met functional and design specifications
- Logged and tracked defects in Quality Center, working with offshore teams to resolve issues and improve product quality
- Reduced defect reports from 200 to 30 per day by addressing root causes and improving communication with users
- Wrote comprehensive training documentation for internal teams and clients, ensuring clarity and consistency in procedures
- Cultivated strong relationships with clients to facilitate communication and enhance program support
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
Sales Representative
Colonial Penn Life Insurance Company
12.2006 - 09.2010
- Conducted consultations with clients to assess their insurance needs, explain policy options, and customize life insurance programs
- Calculated premiums, outlined payment plans, and processed policy changes, ensuring clients were well-informed and satisfied
- Developed new business by networking and identifying prospective clients, contributing to sales growth and customer retention
- Managed claims processing and collaborated with clients to ensure timely resolution of any insurance claims
- Maintained Life Insurance License and assisted policyholders with ongoing policy maintenance
Skills
- Team Collaboration & Communication
- System Administration & Support (OnBase, ERP, CRM)
- Troubleshooting & Issue Resolution
- Analytical & Problem-Solving Skills
- Documentation & User Training
- Process Optimization & System Enhancements
- Vendor & Stakeholder Management
- Flexible Hours & Multi-tasking Under Pressure
Timeline
OnBase Administrator & Business Application Support Specialist
TruMark Financial Credit Union
03.2016 - Current
Programmer Analyst
Colonial Penn Life Insurance Company
09.2010 - 07.2015
Sales Representative
Colonial Penn Life Insurance Company
12.2006 - 09.2010
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