Najah Harris
Philadelphia
Summary
Hospitality professional with solid track record in guest services and team collaboration. Known for delivering high standards of service and contributing to welcoming environment. Valued for adaptability and strong problem-solving skills, consistently ensuring guest satisfaction and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Guest Support Expert
W Hotel
Philadelphia, PA
05.2025 - 09.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help whenever/wherever needed.
Barista/Server
LE PAIN QUOTIDIEN
Philadelphia, PA
08.2019 - Current
- Operated cash registers and handled cash and card transactions.
- Maintained a clean and healthy environment by following proper safety and sanitation regulations.
- Trained new baristas on company processes and product preparation.
- Answered customer phone calls and appropriately addressed questions and complaints.
Bartender/Hostess
GYU-KAKU
Philadelphia, PA
01.2017 - 08.2019
- Adhered to sanitation and safety control policies to protect establishments and patrons.
- Monitored restaurant activity to determine seating and dining flow. (Open Table)
- Communicated with tact and diplomacy to resolve guest dissatisfaction.
Part-Time Manager
Claire's Boutique/ Icings By Claire's
Philadelphia, PA
03.2013 - 01.2017
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Organized company merchandise and displays to increase brand awareness and product sales. POGs
Education
High School Diploma -
Art Academy At Benjamin Rush
Philadelphia, PA06-2012
Associate of Arts - Theatre Arts
Academy of Art University
San Francisco, CA12-2016
Certificate - Real Estate
Temple University
Philadelphia, PA04-2023
Skills
- Verbal and Written Communication
- Administrative Procedures
- Customer Satisfaction
- Quickbooks
- Calendar Management
- Professional Correspondence
- Team player
- Attention to detail
- Time management
Certification
- Certified (Google Ads Search), [Google] - [2022-08-03]
- Certified [The Fundamentals of Digital Marketing], [Google Digital Garage] - [2022-02-06]
Timeline
Guest Support Expert
W Hotel
05.2025 - 09.2025
Barista/Server
LE PAIN QUOTIDIEN
08.2019 - Current
Bartender/Hostess
GYU-KAKU
01.2017 - 08.2019
Part-Time Manager
Claire's Boutique/ Icings By Claire's
03.2013 - 01.2017
High School Diploma -
Art Academy At Benjamin Rush
Associate of Arts - Theatre Arts
Academy of Art University
Certificate - Real Estate
Temple University