Najah Stephens
Norristown
Summary
Professional with substantial experience in healthcare administration and patient services. Excels in coordinating schedules, managing patient flow, and ensuring seamless communication between departments. Strong focus on collaboration and achieving results, adapting to changing needs. Adept at handling confidential information, utilizing scheduling software, and providing exceptional customer service. Known for reliability and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler (Remote)
Children’s Hospital of Philadelphia
Philadelphia, PA
11.2025 - Current
- Coordinated patient scheduling for multiple departments, ensuring timely access to services.
- Managed appointment logistics using electronic health record systems to enhance operational efficiency.
- Developed and implemented streamlined processes to reduce patient wait times and improve satisfaction.
- Mentored new staff on scheduling protocols and system navigation for optimal patient care delivery.
- Collaborated with clinical teams to prioritize urgent cases and allocate resources effectively.
Patient Service Representative
Children's Hospital of Philadelphia
Philadelphia, PA
12.2022 - 11.2025
- Serve as first point of contact for patients and families entering the facility.
- Greet and check-in patients, collect payments, assist with paperwork, and provide administrative support.
- Collect and enter demographic and insurance information, schedule appointments and surgeries.
- Handle phone inquiries and obtain insurance referrals and authorizations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Senior Service Coordinator
Anthology Senior Living
05.2021 - 01.2023
- Maintain cultural awareness when communicating with visitors.
- Develop staff and promote a supportive team environment.
- Manage and adjust staff schedules; organize shift coverage.
- Provide customer service, clerical support, and payroll management.
- Interview job applicants and coordinate hiring activities.
- Prepare daily reports and manage staff accounts.
- Evaluated team performance against set targets, providing constructive feedback for continuous improvement efforts.
- Assessed customer needs and developed solutions to meet needs.
- Prepared reports on service performance metrics and key indicators for management review.
Customer Service Representative
AmeriHealth Caritas
07.2018 - 05.2019
- Responded to customer inquiries regarding coverage and policy updates.
- Consistently exceeded sales goals, averaging 90 new policies monthly.
- Participated in team meetings and contributed to business growth initiatives.
- Provided coaching to coworkers and new recruits on referral identification.
- Built and maintained key community relationships.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Community College of Philadelphia -
Community College of Philadelphia
Philadelphia, PA12.2025
East Stroudsburg University - Hospitality Management
East Stroudsburg University
01.2019
High School Diploma -
Archbishop Prendergast Catholic High School
Drexel Hill, PA06.2017
Skills
- Interpersonal skills
- Payment collection
- Customer service
- Insurance verification
- Navigating databases
- Medical terminology
- Problem-solving
- Critical thinking
- Analytical skills
- Written communication
- Verbal communication
- Microsoft Word
- Microsoft Excel
- NaviNet
- Epic
- Interpersonal skills
Timeline
Patient Access Scheduler (Remote)
Children’s Hospital of Philadelphia
11.2025 - Current
Patient Service Representative
Children's Hospital of Philadelphia
12.2022 - 11.2025
Senior Service Coordinator
Anthology Senior Living
05.2021 - 01.2023
Customer Service Representative
AmeriHealth Caritas
07.2018 - 05.2019
Community College of Philadelphia -
Community College of Philadelphia
East Stroudsburg University - Hospitality Management
East Stroudsburg University
High School Diploma -
Archbishop Prendergast Catholic High School