Naji Mason
Philadelphia
Summary
Dedicated IT Professional with expertise in delivering technical support and resolving complex IT issues. Proficient in hardware diagnostics, software troubleshooting, and customer service. Recognized for collaborative approach and adaptability to evolving technological demands. Committed to enhancing team success through effective problem-solving and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal
02.2022 - Current
- Enhanced security by patrolling areas to prevent unauthorized access.
- Conducted inspections to ensure a safe environment for all individuals.
- Responded swiftly to alarms and emergencies, adhering to established protocols.
- Collaborated with law enforcement to create detailed reports on incidents.
- Monitored premises effectively using CCTV and surveillance systems for safety.
- Managed access points, verifying credentials and enforcing security compliance.
Apprentice Plumber
Brown & Brown contracting
08.2020 - 09.2023
- Enhanced plumbing system functionality through effective installation and maintenance practices.
- Acquired plumbing best practices under supervision of experienced senior plumbers.
- Diagnosed plumbing issues, executing repairs and replacements to ensure functionality.
- Conducted routine inspections, maintaining plumbing fixtures for optimal performance.
- Managed plumbing inventory, ensuring timely availability of materials and tools.
Remote Tech Support
Wayfair
08.2021 - 01.2023
- Enhanced customer satisfaction through effective and timely technical support.
- Facilitated interdepartmental collaboration by providing essential technical assistance.
- Reduced client downtime by troubleshooting technical issues remotely and onsite.
- Boosted overall efficiency by delivering prompt technical support to clients.
Pallet Builder
The TJX Companies, Inc.
05.2020 - 07.2021
- Enhanced pallet construction efficiency by adhering to guidelines and standards.
- Utilized tools like nail guns and saws for precise pallet assembly.
- Collaborated with team members to achieve production goals and maintain quality.
- Inspected and repaired pallets to address structural issues for safe transport.
- Maintained a clean work area by following safety protocols and guidelines.
- Coordinated workflow with supervisors to resolve pallet construction challenges.
Education
High School Diploma -
Agora Cyber Charter School
Philadelphia, PA06-2016
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Workplace safety
- Verbal and written communication
- Patrolling
- Work ethic
- Packaging and labeling
- Self-motivated and disciplined
Timeline
Security Guard
Allied Universal
02.2022 - Current
Remote Tech Support
Wayfair
08.2021 - 01.2023
Apprentice Plumber
Brown & Brown contracting
08.2020 - 09.2023
Pallet Builder
The TJX Companies, Inc.
05.2020 - 07.2021
High School Diploma -
Agora Cyber Charter School