Summary
Overview
Work History
Education
Skills
Timeline
Generic

Najiia Harper

Chester

Summary

Dynamic Guest Service Representative with a proven track record at Marriott, excelling in complaint resolution and guest relations. Adept at managing check-in coordination and promoting services, I leverage strong communication skills to enhance customer satisfaction and drive positive experiences. Committed to delivering exceptional service and fostering lasting relationships.

Overview

9
9
years of professional experience

Work History

Guest Service Representative

Marriott
08.2024 - 07.2025
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed check-in and check-out procedures for guests.

Caregiver

Private Duty Home Care
02.2024 - 08.2024
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Administrative Assistant

Merakey Behavioral Health
06.2023 - 10.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Reception Officer

Securitas Security Services USA
12.2020 - 05.2023
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Routed incoming mail and messages to relevant personnel without delay.

Receptionist

Sunrise Senior Living
04.2019 - 12.2020
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Front End Supervisor

Giant Food Stores
07.2016 - 04.2019
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Stem High School
Chester , Pa

Skills

  • Shift change management
  • Check-in coordination
  • Complaint resolution
  • Services and amenities promotion
  • Product sales
  • Payment processing
  • Guest relations

Timeline

Guest Service Representative

Marriott
08.2024 - 07.2025

Caregiver

Private Duty Home Care
02.2024 - 08.2024

Administrative Assistant

Merakey Behavioral Health
06.2023 - 10.2023

Reception Officer

Securitas Security Services USA
12.2020 - 05.2023

Receptionist

Sunrise Senior Living
04.2019 - 12.2020

Front End Supervisor

Giant Food Stores
07.2016 - 04.2019

Stem High School

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Najiia Harper