Najiyah Moore
Philadelphia
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dispatcher Office Assistant
CRST
Hatfield
07.2023 - Current
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Monitored radio communications between drivers, supervisors and dispatchers.
- Reviewed and approved vendor invoices.
- Performed accounting or financial analysis.
- Answered phones and routed voicemails to respective employees.
- Received and distributed mail, letters and packages.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
Care Assistant
Medical Associates
Philadelphia
06.2024 - 08.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Senior Dispatcher
united atlantic system
Paoli
02.2021 - 05.2023
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Answered customer requests with information about product availability, shipping information and status updates.
- Recorded results of service calls to create report summaries for senior management.
- Monitored changes in delivery schedule and communicated changes to customers.
- Oversaw communications within assigned territories.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Responded quickly to emergency situations requiring immediate attention.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
Dispatcher/Warehouse Supervisor
GoPuff
Philadelphia
01.2019 - 04.2021
- Worked with routing specialists, route managers and service department to optimize routes.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised loading and unloading of materials from incoming trucks.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Coordinated with other departments to ensure smooth flow of materials.
- Established and maintained good relations with customers, vendors, and transport companies.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Education
Associate of Science - Behavior Health / Human Service
Community College of Phildlephia
Philadelphia, PA05-2026
High School Diploma -
Overbrook High School
Philadelphia, PA05-2019
Skills
- Crisis intervention
- Behavioral assessment
- Client advocacy
- Case management
- Community outreach
- Conflict resolution
- Time management
- Typing speed
- Attention to detail
- Quality control
- Task prioritization
- Professionalism
Timeline
Care Assistant
Medical Associates
06.2024 - 08.2025
Dispatcher Office Assistant
CRST
07.2023 - Current
Senior Dispatcher
united atlantic system
02.2021 - 05.2023
Dispatcher/Warehouse Supervisor
GoPuff
01.2019 - 04.2021
Associate of Science - Behavior Health / Human Service
Community College of Phildlephia
High School Diploma -
Overbrook High School
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