Nakai Williams
York
Summary
Aspiring cybersecurity professional pursuing a B.S. in Cybersecurity, with hands-on experience in technical support, networking, and information security. Seeking to contribute problem-solving skills and technical expertise to the NSA Summer Internship Program, supporting mission-critical projects in cybersecurity, signals intelligence, and national security.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail & Customer Service Roles
CVS & Giant Food Stores
08.2021 - Current
- Built strong customer service and problem-solving skills in fast-paced environments.
- Maintained accuracy in transactions, inventory, and safety protocols.
Help Desk Technician
Teksystems
05.2025 - 08.2025
- Provide Level 1 technical support for desktops, laptops, and mobile devices, including software configuration and hardware troubleshooting while creating ServiceNow Tickets
- Troubleshoot wired/wireless networking issues, routers, and VoIP/landline systems.
- Manage and resolve tickets in ServiceNow, documenting diagnostics and solutions.
- Support onboarding/offboarding processes, configuring devices and updating asset tracking.
- Deliver clear, user-focused technical assistance, ensuring high customer satisfaction.
Education
Bachelor of Science - Cybersecurity
York College of Pennsylvania
York, PA09.2025
A.A.S. - Cybersecurity
Harrisburg Area Community College (HACC)
York, PA05.2024
Skills
- Networking: DHCP, Subnetting, IP Addressing, Network Topology, Packet Tracer
- Cybersecurity: Operating Systems Security, Cloud Computing, Network Defense
- Technical Tools: ServiceNow, Microsoft Office, Windows/macOS/Linux, iOS/Android
- Professional Skills: Problem Solving, Communication, Time Management, User Support
- Incident Management with ServiceNow (ticket creation and tracking)"
Certification
- Google IT Support Fundamentals (2025-04)
- Microsoft Excel: Data Analysis (2025-04)
- Relevant Courses: Computer Architecture, Computer Networking, TCP/IP Troubleshooting, Network Security
Timeline
Help Desk Technician
Teksystems
05.2025 - 08.2025
Retail & Customer Service Roles
CVS & Giant Food Stores
08.2021 - Current
A.A.S. - Cybersecurity
Harrisburg Area Community College (HACC)
Bachelor of Science - Cybersecurity
York College of Pennsylvania
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