Nakeisha Brown
Philadelphia
Summary
Dynamic Service Representative with a proven track record at the City of Philadelphia, excelling in customer support and relations. Recognized for enhancing patient satisfaction through effective problem-solving and organization. Skilled in database maintenance, I foster strong relationships and ensure efficient workflows.
Overview
22
22
years of professional experience
Work History
Service Representative
City Of Philadelphia
11.2023 - Current
- Maintained standards and professionalism at all times.
- Helped large volume of patients every day with positive attitude and focus on patient satisfaction.
- Scheduled appointment.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- work one on one with Doctors to make sure patients needs are met.
Cashier
WholeFoodsMarket
01.2004 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Sales Associate Team Leader
WholeFoodsMarket
01.2004 - 11.2023
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
Patient Registration Specialist
Main Line Health
10.2014 - 02.2017
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Supervisor
WholeFoodsMarket
01.2004 - 08.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Early Childhood Education
Bok Tech Vocational High School
Philadelphia, PA06-2005
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
Timeline
Service Representative
City Of Philadelphia
11.2023 - Current
Patient Registration Specialist
Main Line Health
10.2014 - 02.2017
Cashier
WholeFoodsMarket
01.2004 - Current
Sales Associate Team Leader
WholeFoodsMarket
01.2004 - 11.2023
Supervisor
WholeFoodsMarket
01.2004 - 08.2017
Early Childhood Education
Bok Tech Vocational High School
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