NAKIA SCOTT
Middletown
Summary
Motivated and professional business marketing degree holder with exceptional communication, organizational, and leadership abilities. Eager to utilize skills in an education-focused position. Deep passion for fostering learning and development, cultivating meaningful relationships, and creating impactful experiences for students and educational communities drives career aspirations.
Overview
7
7
years of professional experience
Work History
Flyers Internship Program
West Chester University
01.2024
- Group leader role responsible for setting up weekly meetings with my team to discuss ticket sales and progress and issues
Management Trainee
Enterprise Rental Car
11.2024 - Current
- Conflict Resolution: Handle customer complaints professionally, resolve issues quickly and maintain positive relationships to ensure repeat business
- Customer Service Excellence: Deliver exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless rental experience, contributing to a 95% customer satisfaction score
- Sales Achievement: Exceed monthly sales goals by upselling additional insurance and rental options
- Time Management: Balance diverse responsibilities, including sales, customer service, and operations management, in a fast-paced environment while meeting deadlines and achieving goals
Server
Red Crab
01.2020 - 11.2024
- Prepared serving trays with customer orders based on seat placement for food runners
- Maintained a calm demeanor during periods of high volume
- Engaged and responded to customers need through clear and pleasant communication
Cashier/Customer Service/Retail
Dick’s Sporting Goods
01.2018 - 01.2020
- Accurately balanced cash registers at the start and end of shifts, ensuring daily sales aligned with transaction records
- Boosted sales and customer retention by effectively promoting loyalty programs and rewards initiatives
Education
B.S. - Business Marketing
West Chester University
West Chester, PA05.2024
Diploma - undefined
Middletown Area High School
Middletown, PA01.2020
Skills
- Professionalism
- Time Management
- Adaptability
- Teamwork
Accomplishments
2022, Academic Excellence Award
Communityandvolunteerwork
- 2017-2019, Key Club
- 2018-2019, Yearbook Club
- 2016-2020, Little Dribbler’s Basketball
- 2016-2020, Recreation basketball ran scoreboard
- 2020, Middletown High School Girls Basketball Coach Assistant
Timeline
Management Trainee
Enterprise Rental Car
11.2024 - Current
Flyers Internship Program
West Chester University
01.2024
Server
Red Crab
01.2020 - 11.2024
Cashier/Customer Service/Retail
Dick’s Sporting Goods
01.2018 - 01.2020
Diploma - undefined
Middletown Area High School
B.S. - Business Marketing
West Chester University
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