Nakiyah Holloman
Philadelphia
Summary
Dynamic professional with proven expertise in customer engagement and social media marketing, honed at Forever 21. Excelled in enhancing brand awareness and driving business growth through exceptional service and campaign management. Skilled in cultivating positive experiences, demonstrated by training new staff and managing concierge operations with a focus on efficiency and guest satisfaction. Skilled in operating a variety of tools, machinery, and equipment for both indoor and outdoor projects. Experienced in carrying out general labor duties, including loading and unloading materials, demolition, and site preparation. Possesses a valid driver's license and a strong work ethic.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Security Guard
Colonial Security
Philadelphia, PA
05.2025 - 05.2026
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols, identifying and addressing potential hazards.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Implemented access control measures to restrict unauthorized entry.
- Trained new security personnel on protocols and emergency procedures.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Concierge
First impressions
Philadelphia, PA
09.2023 - 03.2025
- Managed the day-to-day operations of the concierge desk.
- Answered phone to make reservations, take and distribute messages, or redirect calls.
- Utilized problem solving skills to identify solutions for various issues related to concierge duties.
- Maintained accurate records of guests' requests and services performed.
- Greeted and welcomed guests to the hotel with a friendly and professional attitude.
- Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
- Handled all guest inquiries in a polite and efficient manner.
- Managed incoming calls from customers seeking information or assistance.
Brand Ambassador
Forever 21
Philadelphia, PA
08.2022 - 08.2023
- Interacted with customers to gather feedback and promote brand awareness.
- Provided excellent customer service during in-store promotions, resolving any issues or complaints quickly and professionally.
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Developed strong customer service and sales skills through working as a Brand Ambassador for a large retail chain.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06.2022
Skills
- Business Growth
- Revenue Generation
- Customer Service
- Campaign Management
- Customer Engagement
- Social Media Marketing
- Customer service
- Effective problem solving
- Flexible schedule
- Cleaning
- Restocking skills
- Heavy lifting
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Security Guard
Colonial Security
05.2025 - 05.2026
Concierge
First impressions
09.2023 - 03.2025
Brand Ambassador
Forever 21
08.2022 - 08.2023
High School Diploma -
Abraham Lincoln High School