Nallelie Diaz Martinez
Harleysville
Summary
Medical Assistant with a proven track record at Grand View Health, excelling in patient care and medical documentation. Mastered HIPAA compliance and patient scheduling, enhancing clinic efficiency. Known for compassionate patient interactions, significantly improving patient trust and satisfaction. Demonstrated expertise in EMR/EHR systems and phlebotomy, contributing to a streamlined clinical workflow.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Grand View Health
09.2024 - Current
- Excellent communication skills and the ability to listen and lead
- Mentors new and existing employees on optimizing workflows, implementing best practice workflows that prioritize efficiency and quality, and ensure the safe delivery of high quality care to patients
- Implements and maintains competency assessments for the clinical staff at least annually, and more frequently for new hires
- Oversees special projects including components of the drug and alcohol testing program as assigned and acts as a mentor for clinical staff in the department
- Prepares the chart prior to the patient visit ensuring all test results, hospital discharge data, consult letters and other relevant information is available to the clinician at the time of the patient appointment
- Works closely with the care team to mitigate risk and prioritize patient engagement across the care continuum
- Obtains vital signs which include, but are not limited to: temperature, pulse, respiration, blood pressure, height and weight
- Reconciles medications reported by the patient during the intake process
- Performs vision and hearing screenings, urine drug screening, breath alcohol screening, respirator fit testing, pulmonary function testing, and other tests/procedures as assigned
- Maintains the Medical Assistant workload in the electronic medical record and other databases utilized by the department
- Communicates test results and other information to patients and employers at the request and direction of the clinical provider
- Administers injections and performs venipuncture as requested
- Processes blood samples and completes lab paperwork as appropriate
- Performs point of care testing and CLIA waived quality controls as needed
- Screens and redirects telephone calls and walk-in visitors
- Schedules patient appointments and assists in scheduling specialty/testing appointments as requested by the clinical provider
- Interacts with patients, panel providers, and insurance carriers to obtain and organize work-related injury paperwork, claim information, and work restrictions as needed
- Maintains supply, sample medication and pharmaceutical inventories
- Independently anticipates data/information/staff support needs and facilitates information collection and dissemination
- Completes special projects as assigned
- Other miscellaneous duties as assigned which may include, but are not limited to: stocking exam rooms, re-stocking supplies away, collecting laundry and ensuring that all work areas are in order prior to day end
Medical Assistant
Grand View Health
09.2021 - 09.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic"s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Medical Assistant - undefined
Keiser University
01.2022
Medical Billing and Coding - undefined
Keiser University
05.2021
Skills
- Fast learner
- Computer Skills
- Medical Terminology
- Ability to compile, assimilate, organize, and store printed and electronic information
- Ability to successfully function in a fast paced, service oriented environment
- Bilingual, Spanish and English
- Strong written and verbal communication skills
- HIPAA Compliance
- Vital Sign Monitoring
- EMR/EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Immunization Administration
- Medical Procedures
- Appointment Setting
- Medical supply inventory
Certification
- RMA - Registered Medical
Assistant - CPR/AED
- DOT Urine Specimen Collector
- Alcohol technician
- NIOSH Pulmonary Function
Training - Certified Occupational Hearing
Conservationist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Medical Assistant
Grand View Health
09.2024 - Current
Medical Assistant
Grand View Health
09.2021 - 09.2024
Medical Assistant - undefined
Keiser University
Medical Billing and Coding - undefined
Keiser University
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