Summary
Overview
Work History
Skills
Hobbies and Interests
Timeline
Generic

Nancy Costa

Erie

Summary

Healthcare professional experienced in insurance verification, prior authorizations, and documentation management in high-volume settings. Demonstrated success in collaborating with providers and internal teams to maintain compliance and accuracy. Skilled in ensuring timely service delivery and optimizing operational efficiency.

Overview

11
11
years of professional experience

Work History

Control Center Specialist

UPMC Pittsburgh
Erie
03.2025 - Current
  • Verified imaging orders, insurance eligibility, and authorization requirements.
  • Resolved authorization issues by coordinating with providers and internal teams.
  • Maintained compliant documentation in Epic healthcare system.
  • Fielded 70-90 inbound and outbound calls daily to deliver personalized customer service.

Insurance Verification Specialist

Medical Associates of Erie
Erie
01.2023 - Current
  • Prepared 100+ daily insurance verifications for Behavioral Health Dept of MAE; ensured doctors calendars were accurate and made the check-in process for patients easier
  • Collaborated cross functionally, including all major healthcare providers, doctors, patients, office administrators; shared Excel sheets via Outlook to relevant personnel
  • Proficient in Health Fusion and Credible Systems

Insurance Verification Associate

LECOM
Erie
01.2022 - 01.2023
  • Promoted to Insurance Verification Specialist within first 90 days, transferred to a different location within the company to accommodate business needs
  • Handled Pre-Registration, Test Scheduling, Insurance Verification, and Referral Resolution tasks for upcoming patients
  • Proficient in Credible Systems, EviCore, and NaviNet

Patient Access Coordinator II

AHN Saint Vincent Hospital
Erie
01.2015 - 12.2021
  • Expertly input and handled sensitive patient data, ensured charts and insurance information were correct and updated
  • Scheduled patient appointments, validated medical benefits, and efficiently entered patient payments

Skills

  • Epic system insurance verification
  • Patient registration
  • EviCore
  • NaviNet
  • Health Fusion
  • Outlook
  • Excel
  • Customer service
  • Call handling
  • Conflict resolution

Hobbies and Interests

  • Painting
  • Crafting
  • Candle Making
  • Travel

Timeline

Control Center Specialist

UPMC Pittsburgh
03.2025 - Current

Insurance Verification Specialist

Medical Associates of Erie
01.2023 - Current

Insurance Verification Associate

LECOM
01.2022 - 01.2023

Patient Access Coordinator II

AHN Saint Vincent Hospital
01.2015 - 12.2021
Nancy Costa