Nancy Johnson
Akron
Summary
Adept at enhancing e-commerce visibility and customer engagement, I significantly improved sales performance at Liquid Threads through meticulous attention to detail and mastery of SEO principles. My strong teamwork abilities and proficiency in Microsoft Office complement my track record of fostering trust and loyalty among customers, underscoring my commitment to excellence in customer service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Product Lister
Liquid Threads
10.2023 - 09.2024
- Reduced listing errors by proactively seeking clarification from suppliers or fellow team members when information was unclear or incomplete.
- Worked closely with photographers to produce quality images that accurately showcased each product''s visual appeal.
- Increased sales performance by optimizing product titles, images, and keywords for search engine visibility.
- Optimized listing layouts with clear formatting, bullet points, and subheadings, making it easier for customers to read essential information quickly.
Customer Service Assistant
Shirts N More
05.2023 - 01.2024
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Retail Sales Associate
Get The Picture Corporation
10.2020 - 02.2022
- Coordinated with other departments within the venue to facilitate seamless event logistics and guest services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Collaborated with hotel staff to ensure seamless coordination of guest services and amenities.
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
Guest Services
Dutch Wonderland
05.2018 - 10.2020
- Coordinated with other departments within the venue to facilitate seamless event logistics and guest services.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Collaborated with hotel staff to ensure seamless coordination of guest services and amenities.
- Adhered to policies and delivered friendly, clean, fast, and safe guest services to positively impact guest experience.
Education
High School Diploma -
Pequea Valley High School
Kinzers, PA05.2021
Skills
- Microsoft office
- Adaptive learning
- E-commerce platforms
- Teamwork
- Customer service
- Attention to detail
- Multitasking
Timeline
Product Lister
Liquid Threads
10.2023 - 09.2024
Customer Service Assistant
Shirts N More
05.2023 - 01.2024
Retail Sales Associate
Get The Picture Corporation
10.2020 - 02.2022
Guest Services
Dutch Wonderland
05.2018 - 10.2020
High School Diploma -
Pequea Valley High School
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