Nancy Shtur
Jeannette
Summary
Dynamic server with a strong work ethic and exceptional customer service experience at Longhorn Steakhouse. Skilled in cash handling and guest engagement, I consistently delivered attentive service during peak hours, enhancing guest satisfaction. Proven ability to train new staff and maintain a professional appearance in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Server
Longhorn Steakhouse
10.2012 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Applebees
10.2008 - 01.2013
- Assisted in training new staff on menu items and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma - General Studies
Mars Area High School
Mars, PA05.1999
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
Timeline
Server
Longhorn Steakhouse
10.2012 - Current
Server
Applebees
10.2008 - 01.2013
High School Diploma - General Studies
Mars Area High School