NARGIZA DZHUMABAEVA
Bensalem
Summary
Dynamic insurance agent with proven success at Agency, leveraging effective communication and critical thinking to assess client needs and recommend optimal coverage. Skilled in customer relationship management, I consistently foster strong client connections, ensuring satisfaction and retention while driving policy sales and renewals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Insurance Agent
Irina Melikova Agency
Huntingdon Valley
12.2024 - Current
- Scheduled meetings with prospective clients to discuss available products and services.
- Maintained accurate records of all insurance transactions using computer software systems.
- Advised customers on the best ways to minimize risks associated with their assets.
- Provided customers with information regarding plan features, pricing, and availability.
- Assessed customer risk levels and recommended appropriate coverage options.
INSURANCE AGENT
AML Insurance
Huntingdon Valley
04.2024 - 11.2024
- Processed policy renewals and maintained account records with updates and changes.
- Sold various insurance products to customers based on risk tolerance.
- Supervised insurance claims to foster equitable settlement for clients and insurers.
- Monitored insurance claims to verify equitable settlement for both client and insurer.
INSURANCE AGENT
Alma Insurance
Bishkek
04.2020 - 03.2022
- Promote the insurance agency to customers who need insurance.
- Network with potential customers.
- Educate customers on each type of insurance coverage and make recommendations based on their needs.
- Evaluate current insurance policies and recommend additional coverage when needed.
- Maintain all insurance documents in a confidential way.
SALES SUPPORT SPECIALIST
Megacom
Bishkek
09.2017 - 02.2020
- Provide data and guides to help the sales team.
- Develop and monitor performance indicators.
- Manage sales tracking tools and report on important information.
- Keep record of sales trends.
- Stay up-to-date with new product and feature launches and ensure sales team is on board.
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
- Suggest sales process improvements.
REMOTE CALL CENTER REPRESENTATIVE
Megacom
Bishkek
09.2016 - 08.2017
- Assisting customers in resolving issues or answering questions regarding products or services provided by the company.
- Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack.
- Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills.
- Providing company information to customers, including rates, fees, and other data.
- Explaining new or existing products or services to customers via phone, email, or live chat sessions.
- Entering orders into an order management system or other software application used by the company.
- Following up with customers to ensure that they are satisfied with the resolution to their issue.
OFFICE MANAGER
Beeline Kyrgyzstan
Bishkek
03.2014 - 04.2016
- Oversees general office operations and gives reports to the management.
- Coordinates appointments and schedules and manages staff calendars.
- Oversees guest experience, sorts mail and answers direct phone calls.
- Plans all in-house or off-site activities of the organization.
CALL CENTER REPRESENTATIVE
Beeline Kyrgyzstan
Bishkek
05.2010 - 02.2013
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customersʼ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
Education
BACHELOR'S -
University of Jusup Balasagyn
Bishkek07.2008
Skills
- Effective communication
- Teamwork
- Responsibility
- Leadership
- Critical thinking
- Customer relationship management
Languages
- Russian
- English
- Kyrgyz
- Kazah
Personal Information
- Date of Birth: 12/14/85
- Gender: Female
- Nationality: Kyrgyz
- Marital Status: Married
Certification
- Accident and Health License
Languages
English
Professional
Russian
Professional
Kyrgyz
Professional
Uzbek
Professional
Timeline
Insurance Agent
Irina Melikova Agency
12.2024 - Current
INSURANCE AGENT
AML Insurance
04.2024 - 11.2024
INSURANCE AGENT
Alma Insurance
04.2020 - 03.2022
SALES SUPPORT SPECIALIST
Megacom
09.2017 - 02.2020
REMOTE CALL CENTER REPRESENTATIVE
Megacom
09.2016 - 08.2017
OFFICE MANAGER
Beeline Kyrgyzstan
03.2014 - 04.2016
CALL CENTER REPRESENTATIVE
Beeline Kyrgyzstan
05.2010 - 02.2013
BACHELOR'S -
University of Jusup Balasagyn
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