Narissa Baker
Pittsburgh
Summary
Meticulous individual with a strong background in customer service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Sales Retail Manager
The Exchange
12.2023 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Evaluate incoming trades/ product and price them out appropriately due to sales trends, popularity, pop-culture, and conditions.
Take-Out Server
Mohans Restaurant
02.2022 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Informational Technology
Community College of Allegheny County
Pittsburgh, PA07-2024
High School Diploma -
East Allegheny High School
North Versailles, PA06.2022
Skills
- Adaptable and Flexible
- Stocking and Replenishing
- Customer Service and Rapport
- Dining Area Maintenance
- Guest Services
- Organizing Supplies
- Organizing Service Schedules
- Management
- Java
- Microsoft
- Programming in C
- Data Entry
Timeline
Sales Retail Manager
The Exchange
12.2023 - Current
Take-Out Server
Mohans Restaurant
02.2022 - 07.2024
Associate of Science - Informational Technology
Community College of Allegheny County
High School Diploma -
East Allegheny High School
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