Nashla De Los Santos
Allentown
Summary
Developed expertise in call center environment, focusing on evaluating and improving customer interactions. Skilled in data analysis and communication, with strong ability to provide constructive feedback. Seeking to transition into new field where these skills can drive improvements and achieve impactful outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Tool Room Clerk
IEH Corporation
Allentown, PA
02.2026 - Current
- Operated various hand and power tools to support production processes.
- Maintained inventory levels of tooling and equipment for optimal workflow.
- Assisted in organizing tool room to enhance accessibility and efficiency.
- Conducted routine inspections of tools for safety compliance and functionality.
- Ensured cleanliness and organization of the tool room to promote safety standards.
Cashier
Burlington
Allentown, PA
01.2026 - Current
- Processed customer transactions accurately and efficiently at point-of-sale.
- Maintained organized cash register area to enhance operational efficiency.
- Assisted customers with product inquiries, providing knowledgeable service.
- Handled returns and exchanges, ensuring compliance with store policies.
Certified Medical Interpreter
Propio Language Services
Santo Domingo, Dominican Republic
03.2023 - 01.2026
- Facilitated accurate communication between healthcare providers and patients through bilingual interpretation.
- Developed and implemented effective interpreting strategies to enhance patient understanding and satisfaction.
- Trained junior interpreters on best practices in medical terminology and cultural sensitivity.
- Streamlined interpretation processes, improving efficiency during high-volume patient consultations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information in all interactions.
- Conducted quality assurance checks on interpretation sessions to maintain service excellence standards.
Call Center Quality Analyst
CCD
Santo Domingo, Dominican Republic
10.2022 - 08.2024
- Evaluated call center interactions for compliance with quality standards and customer service protocols.
- Conducted regular audits of call recordings to identify trends and areas for improvement.
- Collaborated with team leads to develop targeted training programs based on performance analysis.
- Provided actionable feedback to agents, enhancing communication skills and customer engagement strategies.
- Developed comprehensive reports detailing quality metrics, trends, and recommendations for management review.
Education
High School Diploma -
Loyola Polytechnic Institute
San Cristobal, Dominican Republic10-2022
M.D. - Medicine
Universidad Autónoma De Santo Domingo
Santo Domingo, Dominican RepublicSkills
- Safety procedures
- Maintenance scheduling
- Stock control
- Tool inspection
- Customer service
- Management
- Conflict resolution
- Patient confidentiality
- Medical documentation
- Simultaneous interpreting
- Consecutive interpreting
- Patience and empathy
- Work ethic and integrity
Certification
- Licensed Spanish Medical Interpreter - 4/28/2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tool Room Clerk
IEH Corporation
02.2026 - Current
Cashier
Burlington
01.2026 - Current
Certified Medical Interpreter
Propio Language Services
03.2023 - 01.2026
Call Center Quality Analyst
CCD
10.2022 - 08.2024
M.D. - Medicine
Universidad Autónoma De Santo Domingo
High School Diploma -
Loyola Polytechnic Institute