Nasir Chamberlain
Philadelphia
Summary
Versatile worker highly effective at conflict resolution and persuasive communication. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Highly-motivated and guaranteed to give results adequately and promptly. Dedicated to impact a diverse community with my knowledge and heart-warming personality. Well-versed in presenting comprehensive lesson plans and recording progress. Focused and diligent professional with in-depth knowledge of teaching the community best practices and strong moral values.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
5 Below
Plymouth Meeting
10.2024 - 03.2025
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
Manager
Chipotle
Philadelphia
03.2022 - 09.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
Barista
Starbucks
Philadelphia
02.2020 - 05.2021
- Serviced customers and curated personal orders
- Memorized over 100+ coffee and tea beverages
- Prepared and served hot and cold specialty beverages
- Cleaned, sanitized, and maintained work equipment and work area to company standards
- Distributed, ordered, and organized stock supplies and merchandise
- Pulled fresh and frozen food items for retail sale
- Trained baristas in food handling and food send off
- Processed POS transactions including cash, credit, and or app with customers.
Busboy/Cashier
Corner Bakery
Philadelphia
08.2019 - 01.2020
- Welcomed customers and answered questions about the restaurant and surrounding city
- Cooperated with team of busboys and waitstaff to ensure a clean and sanitary dining area
- Maintained a positive and open attitude while engaging with staff members and customers
- Worked dual positions as busboy and cashier
- Trained new team members on the POS system and customers services strategies
- Handled cash or credit transactions with customers
- Restocked, arranged, and organized store merchandise within the restaurant
- Communicated effectively with team members.
Overnight Stocker/Cashier
Rite Aid
Philadelphia
05.2018 - 08.2019
- Ensured neat and clean store to greet customers in the morning
- Maintained and arranged all store merchandise
- Monitored correct labeling of merchandise to maintain count of inventory
- Processed cash and credit transactions with customers
- Operated a forklift and lifted boxes and containers
- Analyzed inventory and records to confirm that they matched
- Communicated discrepancies and issues with overseeing staff.
Education
Benjamin Franklin High School
Philadelphia, Pennsylvania06.2016
Skills
- Proficient in Microsoft Word, Powerpoint, and Excel
- Customer Service Expertise
- De-Escalation and Conflict Management skills
- Onsite Tours
- Volunteer Management
- Flexible and Adaptive
- Cooperative Learning Experience
- Effective Listening
- Group and Individual Instruction
- Learning Strategies
- Instructional Methods
- Positive Role Model and Mentor
- Creative Lesson Planning
- Serving Diverse Communities
- Visitor Assistance
- Multitasking and Prioritization
- Performance Improvement
References
References available upon request.
Timeline
Customer Experience Manager
5 Below
10.2024 - 03.2025
Manager
Chipotle
03.2022 - 09.2024
Barista
Starbucks
02.2020 - 05.2021
Busboy/Cashier
Corner Bakery
08.2019 - 01.2020
Overnight Stocker/Cashier
Rite Aid
05.2018 - 08.2019
Benjamin Franklin High School
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